Beware Of Op/Eds Falsely Claiming The US Internet Only Works During A Pandemic Because Lobbyists Neutered The FCC

from the willful-delusion dept

In recent weeks, the telecom sector and FCC allies have been busy trying to claim that the only reason the US internet still works is because the FCC killed net neutrality rules in 2017. That repeal, you'll recall, not only killed net neutrality protections, but the FCC's ability to hold giant telecom monopolies responsible for pretty much anything, be it obvious billing fraud or kicking disabled people offline during a crisis.

The pandemic has been making it very clear that might not have been a great idea. It has also brought renewed attention to the fact that 42 million Americans lack access to any broadband whatsoever despite the US having thrown endless billions at US telecom monopolies. There are millions more who can't afford service because captured regulators have intentionally turned a blind eye to monopoly domination of the sector and the lack of competition, high prices, and terrible customer service that routinely results.

To try and shift the focus away from, you know, reality... this new bumbling telecom-backed PR campaign has tried to change the subject. Namely, by insisting the only reason the US internet is working at all is because of our mindless, repeated pandering to telecom lobbyists. It's a missive that keeps popping up around the telecom policy ecosystem, including the AEI, Wall Street Journal, FCC Commissioners, and the FCC General Counsel:

Like most telecom industry PR efforts, the narrative was then shoveled to various paper op/ed sections via industry allies. Last week, it was USAToday's turn to run a factually-dubious editorial claiming that the only reason US broadband works during quarantine is because the Trump FCC kissed the ass of telecom giants:

"For most of the past 25 years, the United States has strategically minimized regulatory interference in a sector of the economy that empowers innovators, entrepreneurs and consumers. This light-touch regulatory environment has encouraged private companies to invest tens of billions of dollars in building the internet’s superstructure while opening the doors to innovators and entrepreneurs."

There's nothing in this paragraph that's actually true. And when's the last time you saw AT&T or Comcast do much of anything to "empower innovators or consumers?" That's not what these companies do, and these editorials always originate from a false premise: that US broadband is some kind of amazing success story, and you just didn't notice.

For one, the telecom market has never been a "free market." It's an increasingly deregulated pile of regional telecom monopolies that all but own state and federal government due to regulatory capture. They don't try particularly hard to compete on price, upgrade their networks, improve shaky customer service, or expand broadband to rural or less affluent areas because there's no competition driving such efforts, and most local, state, and federal lawmakers are in their pockets (ensuring the regulatory and cost burdens to upstart competitors remains high).

The end result of this is obvious: the US routinely ranks in the middle of the pack in nearly every broadband metric that matters, while US consumers pay some of the highest prices in the world. There's an entire chorus of folks employed by the telecom sector to try and pretend this isn't true.

The article's headline -- "Virus shows internet is too important for government to run" -- also ignores the fact that many communities have built some of the most popular and fastest broadband networks on the backs of apathy at market failure. And like several previous op/eds of this ilk, the author tries to claim that the pandemic has crushed European networks (completely false), but not US networks (false) because deregulation has triggered a massive wave in US investment (guess what: false) not seen in Europe:

"Unlike here, European networks are more heavily regulated. This has led to less investment and worse performance for consumers for years. American consumers are being generally well served by the private sector. Hundreds of service providers have signed up for the FCC’s COVID-19 pledge related to retail practices and prices. Wireless providers are giving out more data and the use of more hotspots for free."

You mean that entirely voluntary pledge that big ISPs are ignoring because they know the FCC just eliminated its authority to do anything about it? Again, the US internet has held up generally well, but it's largely thanks to smart engineers and well designed core transit routes used to handling massive events like the Superbowl. Out at the "last mile" of the network, where many Americans are still stuck on 5Mbps DSL lines from 2003, the results have been less impressive. Less impressive still are the sky high prices Americans pay for service, something industry apologists will literally never mention in the hopes of making the fact go away.

Lawmakers, economists, think tankers, and others loyal to companies like AT&T and Comcast repeatedly ignore hard data in a bid to strip away consumer protections, claiming this leads to miraculous outcomes that never arrive. It's an incredible 30 year history of delusion that never results in the projected and promised outcomes. Yet like some purgatorial version of Charlie Brown and Lucy football, we keep repeating the same mistakes and parroting the same delusions, certain that this time, pandering to telecom monopolies will surely drive the fast, cheap networks we were all promised 30 years ago.

This kind of circular, rose-colored glasses policy has long ensured US broadband remains mired in mediocrity. But using a pandemic to prop up and justify this obvious dysfunction is a particularly new and grotesque touch. There's a reason the telecom industry and its allies are pushing this nonsense, and it's to try and distract you from the fact that a generation of pandering to telecom monopolies has resulted in patchy, expensive broadband networks at a time when reliable, affordable connectivity is more important than ever.

Filed Under: broadband, competition, covid-19, eu, fcc, net neutrality, oversight, pandemic, us


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  • icon
    Bloof (profile), 20 May 2020 @ 6:41am

    I for one refuse to believe that Sam C. Cot of the WSJ is merely a PR shill for big telecom conglomerates! He's as trustworthy and neutral as NYT opinion writer Adam T. Telegraphson!

    reply to this | link to this | view in chronology ]

  • icon
    PaulT (profile), 20 May 2020 @ 7:11am

    "Unlike here, European networks are more heavily regulated"

    Yes, that's why I have a wide choice of high quality competing services at low prices.

    "This has led to less investment and worse performance for consumers for years."

    ...unless you live in the real world in which case I have better internet service for lower prices than the US.

    "Wireless providers are giving out more data and the use of more hotspots for free."

    Which means so much when everyone is locked into their homes?

    reply to this | link to this | view in chronology ]

    • icon
      nasch (profile), 20 May 2020 @ 5:58pm

      Re:

      Yes, that's why I have a wide choice of high quality competing services at low prices.

      It must be awful to be stuck with all that socialism. You probably don't even get to go bankrupt if you go the hospital.

      reply to this | link to this | view in chronology ]

      • icon
        PaulT (profile), 21 May 2020 @ 12:56am

        Re: Re:

        It's truly horrible, especially with the effective response to the virus reopening my local economy this week. I get to not be sick, go back to work and enjoy a beer after work.

        reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 20 May 2020 @ 7:41am

    Article seems right but if the FCC was working we wouldn't be having "unlawful competition", or whatever you want to call it, in the "market sector".

    reply to this | link to this | view in chronology ]

    • identicon
      Anonymous Coward, 20 May 2020 @ 8:43am

      Re:

      Article seems right but if the FCC was working we wouldn't be having "unlawful competition", or whatever you want to call it, in the "market sector".

      Unless you view "unlawful competition" in the same light they do: "Anything that subtracts from our ever growing profits."

      It'll take an act of congress to fix the FCC now. Which probably won't happen for another decade at least. (If the current presidential candidates are of any indication anyway.)

      reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 20 May 2020 @ 1:45pm

    "This kind of circular, rose-colored glasses policy has long ensured US broadband remains mired in mediocrity."

    At this point it isn't rose-colored glasses, its a rose-colored brain.

    reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 20 May 2020 @ 2:21pm

    But it sounds good, giving creedence to the fuck up we have for an Internet being mended by puting more restrictions in place, while ensuring the companies concerned can continue making astronomical profits snd stop any sort of competition! Isn't this s great country, or what?

    reply to this | link to this | view in chronology ]

  • identicon
    Glenn, 20 May 2020 @ 4:56pm

    The GOP... never letting pass an opportunity to tell another lie. They're, like, the complete opposite of George Washington [per legend anyway]. And just when you think they've hit the scummy bottom, they go even lower than scum. Every day they just get more and more unAmerican.

    reply to this | link to this | view in chronology ]

    • icon
      Scary Devil Monastery (profile), 25 May 2020 @ 4:37am

      Re:

      "Every day they just get more and more unAmerican."

      Ironically the Very Fine People of the GOP are the ones who cry about what "american values" mean louder than anyone else.

      You could argue that by now "UnAmerican" means being a liberal and accepting person with global values rather than being a tribal close-minded multibigoted fsckwit. Simply because the softspoken reasonable people are outvoted by acclamation when they contest the very loud ones chanting simple slogans about their chosen scapegoat-of-the-day.

      reply to this | link to this | view in chronology ]

  • identicon
    Dave, 20 May 2020 @ 5:20pm

    US broadband is some kind of amazing success story

    Yeah, for Wall Street.

    reply to this | link to this | view in chronology ]

  • icon
    That One Guy (profile), 20 May 2020 @ 7:08pm

    As always...

    if you have to lie to make your argument, all you have done is show that even you know it's baseless.

    reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 21 May 2020 @ 10:23pm

    I liked the link ("popular and fastest") to the description of Chattanooga's community EPB public internet service that gets rave customer reviews.

    "Disenchantment with your cable TV service seems to be among life's certainties," Consumer Reports Senior Electronics Editor James K. Willcox wrote in the blog post. "But there were two bright spots, a municipal broadband service run as a public utility in Chattanooga, Tennessee, and a fiber service run by Google in a handful of markets across the country."

    I'm so lucky to have badass Google fiber service where I am that now I almost put out of my mind all the horrible ones I've had in the past. As in all of them. I'm almost afraid to consider ever moving.

    reply to this | link to this | view in chronology ]

  • identicon
    T, 22 May 2020 @ 6:53pm

    Actually it did work, just perhaps not in the way they intended. There are now hundreds of rapidly growing local, small business ISPs all over the US (and the world) that can and do offer serious competition to Big Telecom. Fixed-wireless usually, but increasingly a mix of that and fiber, and the 100Mbps+ speed you want from modern service.

    And deregulation helps small business compete. So much, in fact, that I've seen the occasional Big-Telco sponsored article advocating greater regulation......
    ( ಠل͟ಠ)

    reply to this | link to this | view in chronology ]


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