Thou Shall Not Browse: Comcast Refuses Service Call To Chicago Church Out Of Fear

from the holy-shit dept

Our Facebook, who art on the internet, mashup be thy name. My question's one, will Comcast come, to our church as connectivity has ended? Give us this day, at least one technician, and forgive us our addresses, as we forgive those whose customer service sucks. And leave us not without our Netflix, but deliver us from downtime, amen.

This, I propose, might need to be adopted as a modernized propitiation by at least one church on Chicago's South Side, and offered to the regulation-creating internet lord, Comcast. That's because, as reported by a rather well-known preacher here in my beloved city, Comcast refused to send a service technician to work on a service issue because the neighborhood was way too scary.

On Wednesday, Father Michael Pfleger said that Comcast will not come out and fix the Internet connection at St. Sabina Church because of the neighborhood violence in Englewood. Classes in the St. Sabina computer lab were disrupted in the morning, not by violence outside, but by Internet problems that made doing anything online slow or impossible. The director called Comcast and set up a repair appointment for the afternoon only to have it canceled five minutes later.

“They told me due to the violence in the area, the increased violence in the area, that they were not dispatching any technicians into the area,” said Phil Hunter, who's the Director of the St. Sabina Community Employment Center.
Now, Father Pfleger is a notorious figure here in Chicago, and nationally, for being quite vocal on racial issues, to the point that he can occasionally come off as being ridiculous. Case in point was his insistence that Hillary Clinton freaked out about Barack Obama running against her because she thought she shouldn't have to compete with a black person (whatever you think about Clinton, Pfleger doesn't have mind-reading powers such as this). But we can leave his reputation aside for the moment, because Comcast didn't deny the accusation. Instead, Comcast insisted that it was cancelling all kinds of appointments in the area due to safety issues. Think about that: Comcast is happy to collect money from internet service customers, but not service them. In a city, mind you, that is carved up by ISPs for exclusive areas to such a degree that it's almost funny.

So, how frightened of the violence was Comcast? Well, this ought to give you some idea.

Well guess what after Facebook goes off and calls and media respond...SUDDENLY, calls from Comcast come and two... Posted by Father Michael Pfleger on Wednesday, November 11, 2015

So, either Chicago's violence problem was suddenly solved in a matter of hours, or Comcast cares more about PR than it does the safety of its technicians, which it had invoked only hours previous as to why it wouldn't come. It's frankly difficult to think of a worse tack Comcast could have chosen to follow: refuse service calls due to safety, get smacked with backlash, ignore safety concerns and do the service call. As Father Pfleger rightly points out, not everyone in the neighborhood is a preacher with a platform.

But that's Comcast for you. They're only answering your prayers for internet service that you're paying for if you've got those media indulgences, I guess...

Filed Under: broadband, chicago, repairs, service, violence
Companies: comcast

Reader Comments

Subscribe: RSS

View by: Time | Thread

  1. identicon
    GrammarDude, 13 Nov 2015 @ 6:37am


    What is a worse tack ? Like a staple that is even more staplier than another staple? Perhaps you meant worse tact or tactic?

Add Your Comment

Have a Techdirt Account? Sign in now. Want one? Register here

Subscribe to the Techdirt Daily newsletter

Comment Options:

  • Use markdown. Use plain text.
  • Remember name/email/url (set a cookie)

Follow Techdirt
Techdirt Gear
Shop Now: I Invented Email
Report this ad  |  Hide Techdirt ads
Essential Reading
Techdirt Deals
Report this ad  |  Hide Techdirt ads
Techdirt Insider Chat
Report this ad  |  Hide Techdirt ads
Recent Stories
Report this ad  |  Hide Techdirt ads


Email This

This feature is only available to registered users. Register or sign in to use it.