More Than Half Of All People Want To Ditch Their Cable Provider, If Only They Could
from the what-competition? dept
And, of course, Comcast recently won Consumerist's World's Worst Company award. And, just a few weeks ago, the famed American Customer Satisfaction Index announced that Comcast and Time Warner Cable have the two lowest customer satisfaction ratings of any ISP in the US -- and had scores so low that they were basically the most hated companies in America across any industry. Yes, people hate Comcast and Time Warner more than, say, banks, insurance companies or airlines.
And, just to pile on, a new survey has found that more than half of all cable subscribers would leave their current provider if they felt there was a legitimate alternative out there -- though 70% felt that they had no real competition to go to. 72% noted that as these companies became larger, they made things worse, not better, for consumers. And, 73% felt that cable companies were "predatory" in their practices in taking advantage of consumers. Not surprisingly, the report found that Comcast and Time Warner Cable customers were the most likely to be interested in cutting the cord and ditching their cable service altogether.
So, uh, yeah: for all of Comcast insisting how great its merger will be with Time Warner Cable, if allowed, it would appear that pretty much everyone else recognizes that these are two giant companies who have specialized in abusing their market power to not just limit competition, but to then offer consumers terrible, terrible service.