UK Retailer Goes Legal After Shipping PS Vitas To Customers Who Just Bought A Game

from the seller's-remorse dept

While we've had stories in the past about incorrect items being shipped to buyers, those stories usually involve a complete disconnect from what was wanted to what was actually delivered. The story of a firearm being shipped is of particular note. That said, what happens when customers get a tangentially related item to what they actually purchased?

Take, for instance, the case of customers of one UK store, who gathered a list of people who pre-ordered the Playstation Vita game Tearaway and accidentally shipped them the Tearaway Playstation Vita bundle, which is comprised of both the game and the handheld console. So what did the retailer do when people happily found out they got brand new Vitas along with their game?

They asked for them back. And, when some of those customers failed to return the incorrectly shipped item, they let loose with the threats.

This is our final notice to politely remind you that you did not order, or pay for, a PS Vita and if you fail to contact us by 5pm (UK time) on 10th December 2013 to arrange a convenient time for the PS Vita to be collected we reserve the right to enforce any and/or all legal remedies available to us.
It's understandable that the retailer hoped for the best in the level of goodwill in their customers, but in what realm does it make sense to legally threaten your customers because you screwed up the shipping items? And, as far as legal remedies go, at least one customer rights group in Britain seems to think they're SOL.
British customer rights website What Consumer says "if you've been sent unsolicited goods, you are entitled to treat them as an unconditional gift and do with them as you choose."
Frankly, it's hard to understand what recourse is afforded a company that sends paying customers higher-valued items instead. Regardless, the combination of the response by the affected customers and the Streisand Effect is probably going to make this store instantly regret the decision to go legal.

Filed Under: mistakes, playstation vita, ps vita, tearaway, zavvi

Reader Comments

Subscribe: RSS

View by: Time | Thread

  1. identicon
    Anonymous Coward, 12 Dec 2013 @ 8:48pm

    Re: Re:

    There was murkiness about if payment was required, whether or not the recipient was required to pay for returning the goods if they didn't want the goods, if the recipient was required to maintain the goods to a certain standard (if I send you goods and don't request them back for 3 years, are you required to hold onto them in secure storage for the interim?).

    This was/is a game played by the BassPro Club/Shops. They would send these unsolicited books to members with an invoice then start harassing you about 60 days later if you did not mail back the book or start handing over the cash.

Add Your Comment

Have a Techdirt Account? Sign in now. Want one? Register here

Subscribe to the Techdirt Daily newsletter

Comment Options:

  • Use markdown. Use plain text.
  • Remember name/email/url (set a cookie)

Follow Techdirt
Techdirt Gear
Shop Now: Copying Is Not Theft
Report this ad  |  Hide Techdirt ads
Essential Reading
Techdirt Deals
Report this ad  |  Hide Techdirt ads
Techdirt Insider Chat
Report this ad  |  Hide Techdirt ads
Recent Stories
Report this ad  |  Hide Techdirt ads


Email This

This feature is only available to registered users. Register or sign in to use it.