T-Mobile Bucks Another Crazy Mobile Phone Trend: Dumps International Roaming Charges

from the well,-look-at-that dept

For pretty much the entire history of the mobile phone business, your choice of service providers was mostly dependent on trying to find the least evil provider. They all played the same awful tricks designed to make you pay more -- and to hate your service provider in the process. Could it possibly be that T-Mobile has finally decided that it's going to become the brand that completely shakes that up? Last year we wrote about the company killing off the abusive practice of long term contracts combined with subsidies that actually made you pay much more for your phone while making people think they were paying less. And now they've hit back on one of the other favorite gouging places for mobile phone carriers: positively insane international roaming fees that resulted in numerous stories of people suddenly receiving bills over $10,000.

T-Mobile's response isn't to just lower the international roaming fees, it's to get rid of them completely, replacing them with free data access in most countries, and relatively cheap phone calls. The free data plan is fairly slow, but you can upgrade to pay for a faster plan at non-crazy rates (about $15/day -- which is actually less than many hotels charge for WiFi). While other mobile carriers have "international plans" it looks like, even if you're paying up for the "higher levels" of service, T-Mobile's plans will come out significantly cheaper than any competitor.

I'm not sure my brain can process the idea of a mobile phone company that doesn't suck and focus on customer disservice over customer utility.
Hide this

Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.

Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.

While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.

–The Techdirt Team

Filed Under: international roaming, mobile phone service
Companies: t-mobile


Reader Comments

Subscribe: RSS

View by: Time | Thread


  1. identicon
    M Prushothma Rao, 12 Oct 2013 @ 12:39am

    PCC Mobile Broadband

    This is a bold step that will probably set a new rates-slashing trend on roaming charges. We expect to see a lot of Operators from different geographical areas form partnerships that enables their subscribers to use the local network without incurring ridiculous roaming charges. There are also solutions in store that enable the roaming subscribers to receive instantaneous alerts on the prevailing local rates as soon as they arrive at their destinations. We expect with these developments, bill shocks on travel to reduce significantly.

Add Your Comment

Have a Techdirt Account? Sign in now. Want one? Register here



Subscribe to the Techdirt Daily newsletter




Comment Options:

  • Use markdown. Use plain text.
  • Make this the First Word or Last Word. No thanks. (get credits or sign in to see balance)    
  • Remember name/email/url (set a cookie)

Follow Techdirt
Advertisment

Report this ad  |  Hide Techdirt ads
Essential Reading
Techdirt Deals
Report this ad  |  Hide Techdirt ads
Techdirt Insider Discord

The latest chatter on the Techdirt Insider Discord channel...

Loading...
Recent Stories

This site, like most other sites on the web, uses cookies. For more information, see our privacy policy. Got it
Close

Email This

This feature is only available to registered users. Register or sign in to use it.