Don't Focus On Why People Pirate; Focus On Why They Don't Buy
from the do-pirate-really-exist dept
In an article over at Euro Gamer, Robert Florance shares his thoughts on piracy and what goes through the mind of a consumer when making a buying decision, and where content creators should target in order to maximize sales. Robert introduces us to what he considers to be the thought process of a consumer as he makes a choice to buy something.
1. HERE IS A THING I LIKEWe have written many times about how content creators can affect the result of the decision made at step four. We have written in the past about how consumers don't just look at price when making a purchasing decision, but weigh a number of currencies. By adding value through these and other currencies, a content creator can make it far easier for a consumer to choose to purchase over getting the content for free. However, if these content creators fail to add the value the consumers want, those customers will have a far more difficult time making the choice to purchase. As a result, the company making the content could fail.
2. DO I WANT IT? (YES)
3. DO I HAVE TO PAY FOR IT? (NO)
4. DO I WANT TO PAY FOR IT? (YES/NO)
5. YES: PAY FOR IT
6. NO: JUST TAKE IT FOR FREE
That's it in a nutshell. And here's the fundamental problem with the whole piracy issue. Publishers are focusing on dismantling Stage 6 of that process when they should be analysing decisions made at Stage 4.
"But these giant companies would have to close down. People will lose their jobs!" And yes, that's horrible. No one ever wants to see people lose their jobs. But if these companies can only stay in existence by charging their customers extortionate prices for bland, safe product, should they even be there in the first place? Are they not living on a lie? And the creative people at these companies, people who currently spend every day texturing guns and other guns and extra downloadable guns, might they not do greater work on their own? In small groups? Forming daring little companies? Working to progress gaming and earning goodwill from people who will pay and pay again to see their work?Over the years we have seen companies lose creatives who then go on to create the content they want to make without the interference of gatekeepers. These creatives have moved on to work with enablers that help them add the right kind of value to their content, which in turn sells more to the end consumer. Will larger companies die off? If they don't adapt to changing trends in the market, yes they will. Is that a bad thing? Of course not.
Finally, Robert explains just what a pirate actually is. He lead up to this in his intro, but it deserves its own little plug down here.
Let me tell you what a pirate actually is. It's just a word. And that word is a weapon. Corporations and governments will use that word to try to destroy our freedom and halt progress. They'll use it to try to turn us against each other. When big business talks about a pirate, it's creating a bogeyman that will be used to justify the continuation of its worst practices. We have to reject it, every time. There are no pirates. There's only me and you.We can see these actions by corporations and governments all over the place. Whether it is SOPA, or excessive DRM, or the DMCA with its anti-circumvention clause and heavily abused takedown process, they have been used and promoted as a way to fight pirates even though there is little evidence that such measures are effective in any way. Even a company like Ubisoft, with its strong history of DRM use, has backed away from its previous position. Music rarely if ever comes bogged down by DRM anymore. However, DRM has been replaced by other excesses in copyright enforcement.
Yet, all those actions target the wrong part of the consumer decision making process. They all focus on step six when they should be focusing on adding value that leads the consumer to move to step five. Those pirates that will take content for free no matter what, if they do exist, are just not worth the hassle and burden of actions that negatively affect those who are willing to pay.