by Mike Masnick

Filed Under:
genius bar, perminder tung, time capsule


Guy Sues Apple For $25k Because His Time Capsule Device Died

from the that's-not-how-this-works dept

People will file lawsuits over almost anything these days. Perminder Tung has apparently sued Apple because his Time Capsule device broke and no one at the Genius Bar could fix it. I can certainly understand the frustration here, but it's difficult to see how there's any sort of legit claim. Technology fails all the time. There's nothing that promised this device would work forever. Claiming, as Tung does, that the failure of Time Capsule represents "a fundamental and total breach of contract," seems like a huge stretch. Man. If I could have legitimately sued every time a technology -- especially a backup storage system -- failed without being repairable, I'd have a hell of a lot more money. But we don't do that, because we know that there is no implicit promise when you buy technology that it works forever.

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    Hooter McBus (profile), 18 Jun 2012 @ 8:50pm

    One of the few times I disagree with you, Mike

    One of the few times I disagree with you, Mike.

    The selling point of these devices is that:

    1. They will last for a long time (hence the name, Time Capsule); and

    2. That they are a secure backup for when you encounter problems on your Mac.

    You cannot then deny any responsibility with an argument that "all technology fails". That may be true, but when you sell an item based on a promise, you cannot resort to that defence.

    This is in contrast to, say, an iPhone, which may fail at some point, but is not sold on the premise that it will have longevity.

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