Stardock Producer Shares Four Tips For Building Loyal Fans

from the that's-how-its-done dept

If I had to choose one company as the antithesis to Ubisoft's boneheaded take on business, I would probably choose Stardock. Stardock is one of those companies that continues to do everything right while many other companies in the video game industry insist it is wrong. So, it really comes as no surprise that Stardock producer Jon Shafer wrote that respecting your fans should be one of the most important aspects of doing business. He makes four very good points in this essay that I think all entertainment companies can learn from.

First up, Jon speaks about the importance of demos to a project's success:
When you don't put out a demo, some people will start asking questions… is it because the game isn't any good and the developer is afraid people will find out? Did they run out of time and the lack of a demo is a sign that the game is sloppy and unfinished? You don't want players asking those questions -- you want them trying out your awesome game and telling everyone they know about it.
We have spoken numerous times about the importance of fans being able to sample entertainment before they buy. We have seen study after study that shows that those who have the ability to try things out before dropping money for it, are much more likely to not only buy, but buy more. Why would you deny your fans the ability to try out your game, music, book or movie? A nice demo can go a long way.

Next up, Jon shares some words about interacting with fans:
As developers working on the oft-mundane, daily tasks required in making a piece of software, we often lose sight of the fact that there are also many players who love our work. For them the opportunity to talk with someone that worked on their favorite game is incredibly exciting (something we are occasionally reminded of when we get to meet the creators of our favorite games!).
Ah. The old adage of connecting with fans. What this does is make sure that not only that the fans like your work, but that they also like you. We know that it is far easier for customers to buy something from a company or a person they actually like. The best way to gain that affection is to put yourself out there and communicate with your fans.

Then, Jon speaks about giving fans ownership:
Players like having ownership. It's one of the reasons why they're playing games (an active form of entertainment) rather than experiencing a self-contained work in another medium. The absolute best way to hand over the keys to your game is to make it moddable. Many of the most beloved and long-lasting games of all time are also highly moddable, and their communities live on long after the last official update. Why? Because the players took ownership and had a vested interest in the longevity and overall success of the game. This sort of relationship between player and game is only possible when the players have the power to reshape the game to their liking.
While modding itself is unique to gaming, the idea behind it is as old as recorded media. The idea behind modding is pretty close to that of remixing in other media. This desire to reshape and make our own the entertainment we consume is something that should be embraced by successful creators. Doing so not only gains you more fans, but also ensures that your work will live on in the hearts and minds of those who enjoy it.

Finally, Jon speaks on piracy:
Ah, the elephant in the room. I’ll just put it this way: if the CIA can get hacked, you’re not going to be able to prevent your game from being cracked. Sorry. You can't stop piracy. Focus on building up a fanbase and higher sales through goodwill instead of trying to bend the internet to your will. If you're spending a ton of effort trying to "win the war" on piracy, then you're wasting resources you could have been used to make better games. The reason why studios like Blizzard and Valve are so successful and beloved is because they focus on delivering the best games possible, time and money be damned. Don't make enemies of paying customers by making them jump through hoops. As history shows us, in most wars there are no winners -- only losers.
We are already well aware of Stardock's official position on piracy. It would rather maximize sales than waste resources fighting a losing battle. This is something that many people within the entertainment industry need to learn. Piracy is a symptom of far larger problems. By wasting time and money fighting it, you are shifting resources away from those areas that truly matter to the end consumer.

While these four points are nothing new to many of us here, they are things that too many still have not learned or refuse to recognize. It is time to stop the war on fans and begin to embrace them and their culture. Times are changing. People do not consume entertainment in the same ways they did ten years ago. Fans know what they like and know who provides it. Those who refuse to adapt are going to be left behind.

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  1. identicon
    Anonymous Coward, 30 Apr 2012 @ 9:24am

    Re: Re: Re: Re: Re:

    "I think you miss the point - if a company is not meeting your needs, then go somewhere else. There shouldn't even be a tacit acceptance or approval of piracy as an option. The only reason we have the current piracy issue is because so many people don't feel the need to pay anymore. Look at PaulT, his justification for piracy is that he moved to a non-english country, and is pissed off because people won't sell him stuff in english - so he pirates. The reality? he pirates, the language thing is just a misdirection."

    I think you miss the point, people are going somewhere else. Whether you want to admit it or not, piracy is another option. It is "somewhere else". You're problem is that it is illegal and you don't approve of it. Morals and justifications are irrelevant. If you aren't willing to sell them your product, then you have no right to complain that they get it elsewhere.

    That is relevant to PaulT. He cannot legally purchase said products, thus complaining about him pirating them is irrelevant. The fact that he lives in a mostly non-English speaking country is irrelevant. Their should still be some kind of a market there, as their should be for most of the world, for English speakers to legally purchase products. That there isn't, for whatever bizarre reason, is thus a problem to be laid at the feet of the industries. As such, they have no right to complain about PaulT. Nor do you. Blaming people for not living where your products are accessible is pretty pathetic. "Live in America or fuck off," is essentially what you're saying.

    As for "tacit acceptance or approval of piracy as an option", no one is saying any of that. We're being realists. Piracy exist whether you like it or not. The smart people accept this and move on to focus on more important issues, like I don't know... their paying customers and offering superior, non-DRMed products. The stupid keep stamping their feet and acting like children.

    "No first sale doctrine issue here - you are buying something, "rights". When you stop thinking you bought something else, your life is much easier to live."

    Again, be up front about this. Tell people and make it absolutely clear, but don't trick them into "buying" something and then tell them after the fact that they only "licensed" it or purchased specific "rights". And if you're going to do that, don't be a cheat by making your products non-refundable as well. No other industry does this but the entertainment one. In every single other industry and product available, you can return products or ask for refunds if they do not meet your satisfaction or are in some way defective. Which is yet again, an example of how you and your type are cheating the consumers. Be up front about it is all we ask, especially to the average customer who isn't aware of such things. Which you seem to be laying all the blame on, which is ridiculous since they don't even know about any of this.

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