Verizon Sued For Promising Faster Broadband Than It Could Deliver
from the up-to dept
Either way, this confusion over distance has resulted in a new lawsuit -- which is trying to become a class action lawsuit -- against Verizon in California for over-promising speeds. This isn't just about the "up to" speeds being marketed. In this case, a woman was convinced to upgrade her account from a 768k top speed account to a 1.5 Mb top speed account -- at $10 more per month -- only to find that her line could only handle the 768k, based on her distance from the CO. She then had a Verizon rep tell her she should downgrade her account, but the company was unwilling to reimburse her for the higher fees she paid on a level of service she couldn't technically get.
Whether or not this specific suit has merit, it does highlight just how confused the DSL providers often are, where each time you call or speak to a rep, you will get different info. In another situation that I once had, I called to sign up for DSL a few years ago, and the rep told me that I couldn't get it at my location. When I said I was surprised, she told me to wait as she tried it on her "other computer," and that one said I could get DSL. It seems that even the DSL providers don't seem to have very good or consistent information themselves, so it's little surprise that customers get conflicting reports -- some of which lead them to paying too much for services they can't actually use.