American Airlines Making Life Worse For Most Loyal Customers By Killing Useful Mile-Tracking Browser Plugin
from the lame dept
And American Airlines didn't like it.
It couldn't use the "security" argument this time, because everything was local. But, actually, it tried to use that same argument anyway, responding to a question from BoardingArea, saying that it shut down Award Wallet to maintain the company's...
...…long-held stance on how third-party websites access proprietary AAdvantage member details… Because travelers’ AAdvantage account numbers and passwords can be used to claim AAdvantage mileage awards out of their accounts and access personal details, American will always protect this information.But that falsely assumes that the browser plugin is a "website." It's possible that American is just confused... but the more likely situation is that American Airlines is still just worried about controlling the customer, rather than making sure they have the best experience for them. What services like Award Wallet do is make American's frequent flyer program more valuable to consumers, but apparently American doesn't want that if it means having less control.
We simply cannot permit websites that have not satisfied our security requirements the access needed to track AAdvantage balances or any other function that is otherwise secured behind AA.com login credentials.