Failures

by Mike Masnick


Filed Under:
boycott, domains, pipa, protect ip, sopa, transfer

Companies:
godaddy



GoDaddy Desperately Reaching Out To Try To Win People Back

from the too-little,-too-late dept

Via Tim Lee, we learn that, in the wake of the capitulation by GoDaddy, some of those who transferred domains to other providers are now receiving calls from GoDaddy customer service folks trying to win them back. Chris Heald explains what happened to him:
I just got a call from #GoDaddy. The rep said he noticed that I'd transferred my 60+ domains away... and wanted to know if I'd tell them why. I got to tell them that it was because of their #SOPA support, and that I couldn't in good conscience give my money to a tech company that would support legislation like that. I told him I was aware that they had reversed their position, but that their explicit support of it in the first place had cost them my confidence in them, as it is at the best viciously ignorant, and at worst, malicious. The rep was quite sincere in his apology to me, asked if there was anything they could do to win me back. He had a "We support IP protections, and now realize that support of SOPA is too broad" song-and-dance routine that probably came in from a PR memo today. I told him "no thanks", and that was that. I'm impressed by the customer service hustle, but it shows that this little incident really spooked them.
It really makes me wonder if GoDaddy will ever be able to win back the confidence of many who joined this boycott. Perhaps not.

Reader Comments

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  1. identicon
    Anonymous Coward, 27 Dec 2011 @ 9:12am

    Re:

    Ah, the power of choice... when it comes to selecting a broadband provider, sadly there isn't much choice these days.

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