Thou Shalt Not Sue Sony

from the can't-let-people-have-rights dept

AC alerts us to a change in the new Sony PlayStation Network terms of service that basically says that you agree not to sue the company. Honestly (and Sony pointed this out in its defense), such clauses are pretty common. It is debatable how enforceable some of these clauses are, but they say that you have to go to arbitration, rather than sue. The terms also bar participating in class action lawsuits, which seems much more questionable. Where Sony gets ridiculous is in claiming that this change "is designed to benefit both the consumer and the company by ensuring that there is adequate time and procedures to resolve disputes." That makes me think of a two syllable word whose first four letters are bull. Come on. At this point, everyone knows that binding arbitration between a company and a consumer wildly favors companies. A study from a few years back found that companies win in arbitration against consumers 95% of the time. Sony knows this. So its move is not about protecting consumers at all, and it's insulting for it to imply that it is.

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  1. icon
    Harrekki (profile), 16 Sep 2011 @ 7:35am

    of course, you don't KNOW about the TOS to not sue until you have opened and used the console, meaning you can't return it.
    So... when Is congress going to crack down on this? oh
    wait, that requires action.

    Citizens are screwed.

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