Thou Shalt Not Sue Sony

from the can't-let-people-have-rights dept

AC alerts us to a change in the new Sony PlayStation Network terms of service that basically says that you agree not to sue the company. Honestly (and Sony pointed this out in its defense), such clauses are pretty common. It is debatable how enforceable some of these clauses are, but they say that you have to go to arbitration, rather than sue. The terms also bar participating in class action lawsuits, which seems much more questionable. Where Sony gets ridiculous is in claiming that this change "is designed to benefit both the consumer and the company by ensuring that there is adequate time and procedures to resolve disputes." That makes me think of a two syllable word whose first four letters are bull. Come on. At this point, everyone knows that binding arbitration between a company and a consumer wildly favors companies. A study from a few years back found that companies win in arbitration against consumers 95% of the time. Sony knows this. So its move is not about protecting consumers at all, and it's insulting for it to imply that it is.

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  1. identicon
    True, 18 Sep 2011 @ 10:25pm

    How legit?

    I do wonder on that 5% stat being the same as court cases. I used to work for a major tech co and people would sue us over the stupidest things. I was the one people in charge of helping people with special cases. I had checks cut for 100's to 1000 of dollars some time due to some horrible issue where are product caused some sort of real damage (like causing a small fire) or Giving refunds or free products for lesser issues. If the user has a valid claim it was't a big deal. But some people would claim the silliest things like one of our software products that did't even install into the PC blew there pc power supply or made there cable modem fry Many of these jokers that I told that there claims were impossible or would demand insane compensation would sue us and get tossed by the first judge who looked at it. Frivolousness law suits are nothing new. I just don't know.

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