Woman Kicked Out Of A Restaurant For Complaining About Bartender On Twitter
from the customer-disservice dept
Obviously, a restaurant/bar has the right to refuse service to anyone. But it really makes you wonder what Down House general manager Forrest DeSpain was thinking. It clearly marks Down House as a place where any sort of criticism is not at all welcome. That's not going to attract a lot of customers. Sure, it sucks to have someone say something (very slightly) mean about an employee, but why not just try to understand it, or respond defending the guy without kicking the woman out of the establishment entirely.
Honestly, the part that struck me as most interesting in the article was another restaurant owner explaining how he used Twitter in a much smarter way (and almost entirely the opposite of the way DeSpain used it): to invite people who had bad experiences at other restaurants to his place instead:
"However you feel about Twitter, it makes a big difference," says Kevin Strickland, owner of Ziggy's Bar & Grill and an avid Twitter user, who runs the account for both of his restaurant's locations. "I depend on it. It allows me to have a dialogue with my customers, and they'll usually get a response from me."Which approach seems better for business?
Strickland emphasizes that Twitter should not be used by restaurateurs eager to take a crack back at unruly diners. "I've done the opposite," he points out, referring to times when he's seen patrons Tweet about a bad meal elsewhere, and inviting them in to have a better meal at Ziggy's on him.