Is Filing A Defamation Lawsuit Really The Best Way To Respond To A Potentially False Hotel Review?
from the bed-bugs dept
From the info provided, and without hearing the response from the family, it certainly looks like the hotel has a decent case for defamation here. However, I'm still a bit troubled that it would go after the family, demanding $30,000 -- especially if the family truly believes (even in error) that it got bed bugs from the hotel. If anything, I'm less inclined to stay at a hotel that potentially sues its customers.
Now, of course, others will say, "but what else could be done" in situations where a false and potentially very damaging review is posted. It seems here's a situation where "more speech" should be the answer. The details laid out in the filing are very clear and quite convincing to me (again, not having heard the other side). I don't believe the hotel has bed bugs. So it seems like a better way to handle this would be to post that same info in response to the review, such that people can see that the review itself is not at all credible. Yet, in our legalistic society today, the first move always appears to be to sue. That's unfortunate.