Guy Kicked Off Comcast For Using Too Many Cloud Services

from the why-broadband-caps-suck dept

One of the key concerns we've had about the rise of broadband caps is that they don't take into account the fact that more and more data and services are moving online. When companies put in place data caps -- such as Comcasts' 250 gigs or AT&T's 150 gigs, they always highlight how this really only impacts a tiny percentage of users. But, the truth is that as more things go online, and more data is moved to "the cloud," it's really not that hard to bump up against these caps... and apparently the penalties are harsh. Andre Vrignaud lost his Comcast account for going over 250 GB two months in a row, mainly from using various legal online services, including Pandora and Netflix. He had also switched to a new online backup service, and the initial upload used up a bunch of bandwidth. He did admit to downloading a few things via BitTorrent (a UK show not available in the US), but it seems clear that most of his internet usage was perfectly legitimate. And now he has no account, and Comcast won't let him back on for a year. They won't even let him buy a more expensive package.

Yes, his data usage may have been extreme, but these kinds of services are becoming more common, and as we start to see even more new services, there are going to be a lot more stories of people bumping up against these caps. The truth is that the ISPs could upgrade their networks to handle this traffic. And it's not even that hard to do so. But with these caps they don't have to move as fast, and can slow down improving things -- which is what Wall Street likes. It just sucks if you're someone who, you know, actually wants to use the internet for what it enables.

Filed Under: broadband cap, cloud
Companies: comcast


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  1. identicon
    pahosler, 14 Jul 2011 @ 7:02pm

    I have exceeded my service providers cap of 150GB by more than double 2 months in a row now. They are charging me $10 per 50GB over their cap. I wish I had the original contract available, which when I signed up was unlimited data. I am not sure how they can change my contract without giving me the option to either end my current contract without penalty or switch to a plan that offers a larger cap. There is a rub here; I have the "best" plan that is available to for a residential customer in my area. There is another plan available, will call it uverse, isn't available in my area. It's about 100GB shy of my current usage per month anyway. I can "upgrade" to a business account that doesn't "currently" have any limits for a much greater amount than I am paying now, even with the stupid $10 fine per 50GB. I signed up for a service that provided unlimited access that I am obliged under contract to keep for a certain amount of time, yet I no longer have unlimited access.

    I was thinking about switching to comcrap before this article popped up. Interestingly enough, when I was looking into their service, there was no mention of usage caps in their terms of service. Is it possible they only set caps in certain areas/regions? I'm not sure I want to take the chance. I'm not sure about "upgrading" my current service to a business account either, the only benefit I see is having unlimited access again. But who knows for how long?

    I feel like I am just a normal user except...
    I currently have 6 computers and 1 TV sharing a connection. The kids play games and watch lots of YouTube, I read a lot of crap and occasionally download a TV show or movie and I play a flash game now and then, we all use facebook, twitter, etc. It is incredibly easy to exceed a 150GB cap when you have more than one user that isn't off at work or school or where ever for more than part of the day 5 or more days a week.

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