Guy Kicked Off Comcast For Using Too Many Cloud Services

from the why-broadband-caps-suck dept

One of the key concerns we've had about the rise of broadband caps is that they don't take into account the fact that more and more data and services are moving online. When companies put in place data caps -- such as Comcasts' 250 gigs or AT&T's 150 gigs, they always highlight how this really only impacts a tiny percentage of users. But, the truth is that as more things go online, and more data is moved to "the cloud," it's really not that hard to bump up against these caps... and apparently the penalties are harsh. Andre Vrignaud lost his Comcast account for going over 250 GB two months in a row, mainly from using various legal online services, including Pandora and Netflix. He had also switched to a new online backup service, and the initial upload used up a bunch of bandwidth. He did admit to downloading a few things via BitTorrent (a UK show not available in the US), but it seems clear that most of his internet usage was perfectly legitimate. And now he has no account, and Comcast won't let him back on for a year. They won't even let him buy a more expensive package.

Yes, his data usage may have been extreme, but these kinds of services are becoming more common, and as we start to see even more new services, there are going to be a lot more stories of people bumping up against these caps. The truth is that the ISPs could upgrade their networks to handle this traffic. And it's not even that hard to do so. But with these caps they don't have to move as fast, and can slow down improving things -- which is what Wall Street likes. It just sucks if you're someone who, you know, actually wants to use the internet for what it enables.

Filed Under: broadband cap, cloud
Companies: comcast


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  1. identicon
    Gaurav, 14 Jul 2011 @ 4:01pm

    Can't agree on this one

    Not sure I agree.

    He uses services which clearly mentions the limit to be 250G, and he goes over that twice.

    First they warn him, and let go. He does it again and they cut him lose.

    What is the expectation here? That Comcast should warn him again (and again, and again)? Or 250G is too less? What if the limit was 500G - somebody would still end up going over that, and we would be discussing this very thing right here.

    And please - 250G is a lot of data. We have netflix at home but no cable TV - so we end up watching a LOT of movies, I work from home sometimes for days, download music from amazon/google music etc - upload lot of pictures too. I go nowhere close to 250G.

    Not that I am biggest fan of Comcast, but I am not paying for others who go crazy over the internet. He has option to upgrade to more expensive plan, if he really thinks he needs more than 250G.

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