by Mike Masnick
Fri, Jun 17th 2011 2:04pm
Apparently, Sony Pictures films have been pulled from Netflix. Netflix claims that it's a temporary issue due to a contract dispute between Sony and Starz (a Netflix partner from which it gets many of its streaming movies). Other reports, however, say that there's no contract dispute, but that Starz just pulled the plug on those films. Either way, this kind of thing is never a good idea, because it's treating consumers as pawns. One of the reasons why Netflix has been so damn successful all these years is its focus on making the customer experience top notch. Removing content like this is never a good idea. These companies have to realize that they're still fighting to convince people that these services are worth paying for and that jerking them around by removing content isn't going to convince the people who were on the fence.
If you liked this post, you may also be interested in...
- Netflix Tries To Blame Press Coverage Of Its Price Hikes For Lower Than Expected Subscriber Additions
- Pablo Escobar's Brother Demands One Billion Dollars From Netflix Over Narcos
- Russian Culture Minister Claims Netflix A U.S. Mind Control Effort
- MPAA Boss: Actually Being Good To Consumers Would Be Horrible For Hollywood
- Techdirt Podcast Episode 78: What's Next For Online Video?