They get glowing reviews at resellerratings.com. The only negative rating says:

“Comment deleted at the request of the posting party. 01-24-2011”

“By reading these forums, you are hereby not allowed to post any words that may represent negative views or condemnations of our company’s poor service. Just by reading these lines, you hereby give up all rights currently held under the US Constitution, the Bill of Rights, the Declaration of Independance, the Monroe Doctrine, or any other government ever created, revised, edited, killed off, voted down, voted up, or re-established. By reading these lines, you are now prohibited from saying anything negative about our company, any affiliates we may work with, have worked with, or will work with. You are prohibited by law from reviewing negative feedback on other websites, reviewing reviewers, or reading anything deemed negative on any federal, state or existing website found anywhere on the internet.

Furthermore, you expressly commit that you are deemed federally, state, and personally liable for any and all comments you may or may not post on this website or any other website with the name of our company, our partners, our affiliates, our neighboring companies down the street, or any other company who’s name contains alphanumeric letters or numbers in any language including, but not limited to, English, Spanish, German, Greek, Romanian, Lithuanian, Russian, Swahili, and Pig Latin. By clicking below, you assert that you give up all rights to legal counsel or any possibility of winning any court case you file against us, we file against you and/or any family member who may or not be involved.

This document is a legal binding document that specifically prevents you from stating anything negative against our company, prevents you from suing us and winning in court, suing us and charges being dropped, prevents you from visiting our building or any land we may own, prevents you from holding your rights as an American, a human being, or a member of any other country or entity, prevents you from talking about us behind our backs or to our faces, prevents you from talking to friends or strangers about us, prevents you from parking on our parking lot or any side streets around our buildings in no less than 300 mile radius, prevents you from getting a good night sleep knowing you visited our website, prevents you from changing the settings on your refrigerator or freezer, prevents you from parking in your own garage, prevents you from turning on any major appliances or making a cup of coffee as you see fit (in fact, you’re not allowed to ‘see fit’ either), prevents you from using your phone to call numbers we deem inappropriate, prevents you from saying, seeing, smelling, hearing, touching, or tasting anything we deem to be negative to our company, prevents you from wearing nothing but an athletic supporter and running down the street screaming ‘The Madagascarians are coming!’, prevents you from using a curling iron in any fit or unfit oriface not dictated by the manufacturer, and prevents you from doing anything else we may add to this list later.

Failure to follow this terms of service, as you agreed by reading, automatically removes any rights you have as an individual, person, member of people, member of corporation, company, sex-related website, or national ruling body. You give up the rights to any and all amendments, and this automatically qualifies us to sue you at any time we see fit to which you must automatically pay up without fighting as outlined by recording industries, movie industries, or any other organization, for no less than fifteen times your gross lifetime salary, two cars, your computers and all hard drives, and half that blueberry pie you may have in your refriderator.”

Here’s what their policy says:

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“There have been precedents where some customers threaten to post libelous feedback on Full House Appliances (FHA for short hereafter) as a means to pressure the seller to meet their unreasonable demands. I understand that libel is illegal in the state where FHA operates. I agree that If I intend to provide negative feedback, the only legitimate one is based solely on verifiable and documented facts, i.e. the email, live chat transcript and all the terms and conditions in the “About Us” section of FHA’s web site, referred to as three sources hereafter. These are the only ways of my interactions with FHA as the bases for my feedback, besides the non-interactive facts such as a shipment tracking No. or any other 3rd party objectively documented fact. Phone conversations are excluded. Such negative feedback must be accompanied by the fact that my experience falls below the promises or the standards explicitly and objectively indicated in these three sources. Personal opinions, perceptions, emotions, interpretations, feelings, boilerplate language or any other subjective expressions are not allowed. I understand there are two types of feedback by nature. One is subjective such as a movie review. The other is objective. My negative feedback, if there is any, on FHA must be the latter. If an initial email is not responded to, I will use the “Request A Read Receipt” feature on my follow up email. Only a non-response from FHA after 72 business hours from the time it is read, can be used as a basis of negative feedback in the lack of response category, unless there is a specific time requirement for response in my email due to the time sensitivity. A voicemail accompanied by an email notifying us of such a voice message that is deposited at a specific time, after it is read with proof described above, is also regarded as the same and only evidence aforementioned. An unanswered live chat request is excluded from such a lack of response. I agree any breach of the above constitutes libel. FHA will seek damages against me, which include without limitation $20,000 or the lost profit of 2 orders per day on an annualized basis calculated specifically as the average profit margin of all orders in last 12 months x (times) the average order size in the last 12 months x (times) 2 x (times) 30 x (times) 12, whichever is greater. I also understand the majority of FHA (98.5% by FHA estimation) customers do not have any intent to libel. Usually a simple call/email/live chat is enough or even no follow up inquiry is needed. FHA’s well documented reputation in all aspects of order execution has one important premise, i.e. FHA must minimize distractions and stress to their well established system. Libel is the key source of such.”
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What they don’t realize is that a negative or bad review against a company or service isn’t libel. It’s just that, a negative review based upon a negative shopping experience. You can post all the negative reviews that you want about their company but how would they ever know who posted it unless they knew the real identity of the poster?

You know instead of trying shut out people who give bad reveiws this business could…I don’t know…address their issues promptly and correctly and possibly turn them into good reviews?

I have much more respect for a business that can handle bad customer experiences with good customer service than one that thinks it can somehow stop customers from talking about their bad experiences. (Obviously there is a limitation how much in the way of back produts you’re going to put up with but still I think its a bit of a balance.)