Ryanair Shrugs Off Discovery That Others Can Edit Your Flight Booking; Says It's Your Problem

from the oh-really-now? dept

European discount airline Ryanair is somewhat famous for their near total lack of concern about customer happiness. The airline, at times, seems almost gleeful about the complaints it gets from customers. Still, it seems to go pretty far to completely shrug off a security hole that allows others to edit your bookings (found via Glyn Moody). Basically, some researchers discovered that if you know someone's email address and the date (and locations) that they're planning to fly, you can access their account and even adjust and manipulate the bookings. That's because the site apparently does not use passwords, but just those bits of information. What's really stunning is Ryanair's response:
"Your 'experts' are talking complete rubbish. If someone's lunatic ex-partner wants to access a flight booking and pay for priority boarding or extra baggage for the person they just split up from then they all have a lot more to worry about than a simple amended flight booking. It is everyone's individual responsibility to keep their personal information personal."
That's from Ryanair spokesman Daniel de Carvalho. Anyone taking bets on how long until someone changes one of de Carvalho's own flight bookings?
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Filed Under: booking, hacking, passwords
Companies: ryanair


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  1. icon
    Andy (profile), 3 Feb 2011 @ 9:25am

    What an incredibly ignorant response from this guy. Obviously people should keep their personal data personal, but an email address is exactly the sort of thing people absolutely need to share. How else will anybody else be able to email them if they didn't pass that out. And knowing the dates someone is planning to travel is hardly secret personal information either. There are a host of reasons someone would get to know this.

    Ryanair are only compounding their image as a company with no concern or respect for their customers. Hardly a winning approach to doing business!

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