Say That Again

by Mike Masnick

Filed Under:
canada, catsa, searches

Canadian TSA's Non-Apology Apology To 82-Year-Old Woman

from the that's-not-an-apology dept

We just had a story about how the Canadian version of the TSA, the CATSA, had treated an 82-year-old woman to ridiculous security procedures -- berating her for not originally telling them about the gel in her prosthetic breast (there due to her mastectomy because of breast cancer) and then arguing with her because she physically could not lift her arms in the new naked scanners. Reader Joe points out that the CATSA eventually did offer an apology... of sorts. It's not a real apology, in that they don't say they're sorry for what they did. They're just sorry the lady got upset:
"We apologized for not having met her expectations and expressed our regrets for the unpleasant experience, and that doesn't change, regardless of the results of the review."
So they're not sorry for the actions. They're sorry she expected more from them. How nice. Separately, the article points out that the CATSA will not reveal publicly what their investigation into the matter finds, meaning it doesn't really matter what the investigation finds. They also won't reveal the CCTV tapes -- which could make sense on privacy grounds, but also sounds like they perhaps don't want people seeing what actually happened.

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  1. icon
    another mike (profile), 20 Jan 2011 @ 3:14pm

    Re: Re: Re: Everybody needs to calm the fuck down.

    Say something about what? That she's happy to toss doctor-patient confidentiality on the pile with her other rights? Our TSA asks you about liquids or gels, like toothpaste, in your carry-on. They don't ask about your medical history or if they'll see implants on the scan.
    You know what the end result of this is going to be, right? Implant technology has come a long way; the materials feel and move like the real thing, surgery techniques for minimal scarring came from this side of the industry. Now there will be a huge demand on manufacturers for implants that look real to a scanner. Like Agent Smith said, "Do you hear that, Mr Anderson? That is the sound of inevitability."

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