Delta Fined For Lying To Passengers About How Much They Could Get Reimbursed For Lost Luggage

from the not-following-the-law dept

Consumerist alerts us to the news that the Department of Transportation has fined Delta $100,000 for telling passengers that its liability on lost luggage was capped at very low rates -- well below what the DOT specifically requires. The law says that airlines cannot limit liability to anything lower than $3,300 per passenger. So what did Delta do? It gave passengers notices saying that liability was limited to $125. Turns out, that's a no-no. Of course, I'd rather that the airline spend the money on not losing luggage, but perhaps that's just wishful thinking...
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Filed Under: fines, liability, lost luggage
Companies: delta

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  1. icon
    Christopher (profile), 3 Nov 2010 @ 4:02am

    Luggage is going to be lost, just like UPS packages and other things. It's a fact of life until we get a better system into place where everything has a radio chip embedded in it so that the airlines can track EXACTLY where everything is at any time.

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