Just as Barnes and Noble is updating the Nook
, its ebook reader that hasn't gotten much traction, comes reports that of an upset customer who found that the Nook deleted all of his files
, and when he complained to B&N, the company basically told him it was his fault and there was nothing it could do. While B&N was able to restore the ebooks, it could not restore anything else, not from B&N, such as his own documents and notes:
I tried to turn my Nook on this morning and it wouldn't turn on. Finally, it gave me a screen that said it was updating and that I needed to leave it be, so I did. When it had finished updating it had wiped all of the files off of my nook. When I reregister the device, the books from B&N will return, but everything, including documents not from B&N, has been deleted.
When I called technical support (1-800-THE-BOOK) to complain/make sure they were aware of the problem so that it wouldn't happen to other people, I was informed that this can happen when the device hasn't been updated in awhile. I asked if this was something they were trying to fix and I was blamed for the fact that everything had been wiped from my device because I had not been studiously updating the device. I asked if he understood how absurdly incompetent this was, my computer, after all, does not delete all my files because I don't update it for awhile. I was informed that my computer updates everyday, whereas I have apparently not updated my nook in a terribly long unspecified length of time, which was just too long and too many updates for it to handle without deleting all my files.
Amazon got in a lot of hot water years ago for deleting copies of an ebook
. You would think Barnes & Noble would know better than to do the same.