Yet Another Reminder That You Don't Own Your Ebooks: B&N Nook Deletes Files, Blames User

from the poof-gone dept

Just as Barnes and Noble is updating the Nook, its ebook reader that hasn't gotten much traction, comes reports that of an upset customer who found that the Nook deleted all of his files, and when he complained to B&N, the company basically told him it was his fault and there was nothing it could do. While B&N was able to restore the ebooks, it could not restore anything else, not from B&N, such as his own documents and notes:
I tried to turn my Nook on this morning and it wouldn't turn on. Finally, it gave me a screen that said it was updating and that I needed to leave it be, so I did. When it had finished updating it had wiped all of the files off of my nook. When I reregister the device, the books from B&N will return, but everything, including documents not from B&N, has been deleted.

When I called technical support (1-800-THE-BOOK) to complain/make sure they were aware of the problem so that it wouldn't happen to other people, I was informed that this can happen when the device hasn't been updated in awhile. I asked if this was something they were trying to fix and I was blamed for the fact that everything had been wiped from my device because I had not been studiously updating the device. I asked if he understood how absurdly incompetent this was, my computer, after all, does not delete all my files because I don't update it for awhile. I was informed that my computer updates everyday, whereas I have apparently not updated my nook in a terribly long unspecified length of time, which was just too long and too many updates for it to handle without deleting all my files.
Amazon got in a lot of hot water years ago for deleting copies of an ebook. You would think Barnes & Noble would know better than to do the same.
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Filed Under: ebooks, nook, ownership
Companies: barnes & noble


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  1. identicon
    Anonymous Coward, 27 Oct 2010 @ 11:47am

    Correct analogy

    People seem to be trying to throw out all sorts of analogies, like someone saying its like if you upgraded your internet browser and it wiped your hard drive... which is a bit of a stretch.

    If you want a real world correct analogy to the topic at hand its like if you upgraded from windows XP to Windows 7.

    You couldn't upgrade from XP straight to 7, you had to install fresh and for most people that means a quick format of the hard drive as well, either way you have to re-install all your programs.

    But if you had kept up with your updates and went from XP to Vista to 7 then you never would have had a problem.

    I have a nook, I love it, and everything in My Documents on my nook is also sitting in a Calibre library on my desktop so if I go home tonight, and update it and lose My Documents, it takes me 30 seconds to plug into my computer open up Calibre, select the books I want and hit "Send to Device"

    I would be a bit peeved if I wasn't warned this could happen, but I wouldn't be upset over it since I still have everything that I put on there to begin with on my computer.

    Also I highly recommend calibre, can convert from any ebook format to another, download meta information like ratings and covers and its makes it really really easy to manage the books I have and which I have on my device at any given time.

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