by Mike Masnick

Filed Under:
class action, nexus one

google, t-mobile

Google Sued For Nexus One Suckiness

from the people-sue-for-anything dept

Eric Goldman points us to the news that Google has been sued, in a class action lawsuit, over problems with the Nexus One, the Android phone (made by HTC) that Google released directly, in an attempt to get others to release better Android-powered phones. As with many new products, there were some bugs, and Google (and T-Mobile, on which the Nexus One worked) didn't quite know how to handle customer support for the device -- a pretty massive mistake. However, is it really against the law to sell a product with a few bugs and to to have really dismally crappy customer service? It seems like a stretch. You can make the argument that the product didn't do what was promised, but, like so many class action lawsuits, this one seems like a case of "gee, can we squeeze a bunch of money out of this company?"

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  1. identicon
    darryl, 14 Sep 2010 @ 2:16am

    "BUGS" = "engineering design failures" seeing them is not fixing them.

    There is just one problem, Android is open source all the bugs are open to anyone to look at.

    Maybe you are talking about the hardware.

    That is true, that is possible, but that is not really happening, and sure there are specific reason why you cannot 100% test code, but that is NO EXCUSE for not fixing bugs once you have found them.

    Yes, many eyes can find bugs, but if those bugs are not fixed, and systems put in place to stop those ERRORS from being released than Open Source will continue to struggle.

    Many eyes have found many bugs, but look at what happens then ! usually NOTHING, that is the problem apart from the vast number of UNKNOWN and undiscovered bugs (Design ERRORS). There is a huge pool of bugs that are known but never fixed. Check out the 60,000+ faults, errors, screwups in Ubuntu, that is only the KNOWN ones, so what does the many eyes do.. Diddly Squat...

    However, is it really against the law to sell a product with a few bugs and to to have really dismally crappy customer service?

    It most certainly **IS** against the law, several laws, and statutes infact.
    Quite simple, its fraudulent, and possibly criminal, for example check out the case of the paraolympic games, an engineering company designed and built a "walking bridge" for the athlets, well they created the bride, (with just a few bugs), and the bridge collapsed, and many people DIED, the engineer who allowed "a few bugs" through is still in prison.

    If you say a product is capable of performing specific functions, and it does not, its not 'fit for use' and that is illegal.

    so fix the screwups in the design, and accept that just because its "open source" or "software" it has the right to not perform as advertised.

    Mike, if this has of been against Microsoft, Im sure the direction of this article would have been completely different.

    After all, its Google who pays you right !!

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