by Mike Masnick

Filed Under:
class action, nexus one

google, t-mobile

Google Sued For Nexus One Suckiness

from the people-sue-for-anything dept

Eric Goldman points us to the news that Google has been sued, in a class action lawsuit, over problems with the Nexus One, the Android phone (made by HTC) that Google released directly, in an attempt to get others to release better Android-powered phones. As with many new products, there were some bugs, and Google (and T-Mobile, on which the Nexus One worked) didn't quite know how to handle customer support for the device -- a pretty massive mistake. However, is it really against the law to sell a product with a few bugs and to to have really dismally crappy customer service? It seems like a stretch. You can make the argument that the product didn't do what was promised, but, like so many class action lawsuits, this one seems like a case of "gee, can we squeeze a bunch of money out of this company?"

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  1. icon
    Derek Kerton (profile), 13 Sep 2010 @ 11:36am

    Re: Re: Re: Re: Huh?

    Correct. The N1 was the first Android phone with OS 2.1. There was no release of 2.0, so it is was the first 2.x.

    The main value of the N1 is that is has NO carrier affiliation, and therefore, NO crapware. Every carrier loves to stick in their programs, their icons, their partner's icons (ex: Blockbuster on Droid X). And you can't delete those unwanted apps. Also, carriers will often choose to DISable useful apps, like laptop tethering, which is an integrated part of Android 2.2, but is removed or hidden by some carriers (same for iPhone). Nexus One is Android the way the Android developers intended it to be.

    Next advantage, whenever an updated version of Android is released, with new features and functions, it is released to the Open software community, to carriers, to handset developers. It is then, fairly promptly, pushed out to Nexus one phones. We get the updates and features right away. After months (3-9mos), owners of phones like G1s, Evos, Droids will get the updates - or maybe not at all!

    You see, for every new rev of the OS, the handset vendors (Motorola, HTC) need to put their UI enhancements (Motoblur, Sense) on it and to test it with the older handsets. That takes time and resource scheduling, and really they are more concerned with getting out their newer phones. Then, the carrier gets the update from the OEM, but then they have to put their "enhancements", removals, and customizations into the OS ROM. That takes time and resource scheduling, and really they are more concerned with selling newer phones to new subscribers. How important is it to update the phone of someone who is locked into a 2 year subsidy? Not so much. They'll focus on the new subs, and the people coming out of their 2-year contract, and want the best model phones to offer those customers.

    As a Verizon or other carrier subscriber with an Android phone, your best bet of getting an update is if your phone is still a featured seller at their stores. In that case, they want the updated OS to sell the new units, and you will get the update as an afterthought. Once your phone is off the shelves, it drops a long way in priority.

    The N1 is a testament to consumer freedom. And they don't sell them to consumers anymore. Too bad that era lasted so briefly.

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