Wireless

by Mike Masnick


Filed Under:
class action, nexus one

Companies:
google, t-mobile



Google Sued For Nexus One Suckiness

from the people-sue-for-anything dept

Eric Goldman points us to the news that Google has been sued, in a class action lawsuit, over problems with the Nexus One, the Android phone (made by HTC) that Google released directly, in an attempt to get others to release better Android-powered phones. As with many new products, there were some bugs, and Google (and T-Mobile, on which the Nexus One worked) didn't quite know how to handle customer support for the device -- a pretty massive mistake. However, is it really against the law to sell a product with a few bugs and to to have really dismally crappy customer service? It seems like a stretch. You can make the argument that the product didn't do what was promised, but, like so many class action lawsuits, this one seems like a case of "gee, can we squeeze a bunch of money out of this company?"

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  1. icon
    Spaceman Spiff (profile), 13 Sep 2010 @ 11:04am

    Any new product...

    Any new product, especially one that has no antecedent, will have "teething" problems in the tech support department. I have 2 N1 phones, one for T-Mobile, and one for AT&T. They both work well, as designed, and I won't give them up for anything. I did have an issue or two, and when I contacted Google N1 tech support via email, they DID get back to me, and provided the information I needed to resolve my problem. Generally, my experiences with AT&T with regard to my old Nokia "dumb" (as opposed to "smart") phone weren't as successful. Final analysis? I think this suit should go nowhere fast, and I hope it does.

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