by Mike Masnick

Filed Under:
class action, nexus one

google, t-mobile

Google Sued For Nexus One Suckiness

from the people-sue-for-anything dept

Eric Goldman points us to the news that Google has been sued, in a class action lawsuit, over problems with the Nexus One, the Android phone (made by HTC) that Google released directly, in an attempt to get others to release better Android-powered phones. As with many new products, there were some bugs, and Google (and T-Mobile, on which the Nexus One worked) didn't quite know how to handle customer support for the device -- a pretty massive mistake. However, is it really against the law to sell a product with a few bugs and to to have really dismally crappy customer service? It seems like a stretch. You can make the argument that the product didn't do what was promised, but, like so many class action lawsuits, this one seems like a case of "gee, can we squeeze a bunch of money out of this company?"

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  1. identicon
    GTMoogle, 13 Sep 2010 @ 7:24am

    Not just bugs

    The specific complaint is that there is supposedly a bug that the Nexus One won't stay connected to 3G networks and will revert to edge, even if the 3G signal is pretty strong (I guess?)

    There's a bug logged but it was marked as 'will not fix', which was either correctly or erroneously taken for "We know it's a problem but we won't/can't do anything about it." The lawsuit seems to be either a sense of entitlement, or pressure to get them to actually fix it by people who don't want a different phone.

    I love my Nexus One. I do end up on edge w/ t-mobile a lot, but I don't know if that's the network or the phone. I've never been bothered by the speed, or lack thereof.

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