Mobile Phone Operator Lobbyists Say No Laws Necessary To Prevent 'Bill Shock'

from the because-it-doesn't-happen? dept

For nearly a decade we've been covering stories of people getting bill shock when mobile phone bills show up that are in the tens of thousands of dollars. The issue, of course, is that mobile operators do a dreadful job informing their customers of the fees they may be facing. And, while it would be quite easy for the providers to set up some kind of alert (or credit card-style temporary block) if a bill starts to go outside of the "norm," none of the mobile operators seem interested in doing this.

Over in the UK they've put in place laws to prevent such ridiculous bill shock situations, and regulators in the US are considering the same... but the lobbyists for the mobile operators, CTIA, are protesting that such rules are "unnecessary." That would be a lot more convincing if people didn't send in stories about ridiculous bills every few weeks. CTIA also claims that "Members have adopted internal practices and procedures to remediate billing concerns directly with their customers," but in practice those "remediation" practices seem to basically be "wait until the press starts paying attention, and then finally back down."
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Filed Under: bill shock, regulations
Companies: ctia


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  1. identicon
    Not again, 9 Jul 2010 @ 1:23pm

    Re: Re: Re: Re: Mixed on this matter

    God I'm tired of the "hot coffee" red herring. The coffee was too hot, she spilled it, it burned her much worse than coffee ever should. McDonalds admitted to keeping the coffee hotter so that it lasted longer. She did not get rich and in fact she only ever wanted her medical bills paid.

    Oh, and you're a buffoon.

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