Despite Awful Customer Service, Woman Felt Forced To Buy Another Sony eBook Reader... Thanks To DRM

from the drm-lock-in dept

We were just discussing the DRM tax on a Kindle, which is the "price" of having to rebuy any ebooks you want to keep later on if you decide to switch to another platform. Some of the commenters on that post scoffed at the idea, and insisted that "in the future" this wouldn't be an issue, because most likely there would be ways to take your ebooks with you to other readers. Of course, that's little comfort to people today. Reader Mark sends in this story of how Sony initially refused to fix a Sony eBook Reader that only broke because of an update that Sony pushed the woman to install (oddly, they required her to send them the reader). So, effectively, Sony contacts her, tells her to send in her working eBook Reader, then they send it back and it's broken. And they refuse to fix it because it's out of warranty. Nice.

But here's the kicker. After all of this, she went out and bought another Sony ebook reader. She noted that she would have gladly purchased a competing product "but would have lost access to the library she's spent hundreds of dollars building up." And there it is. The DRM tax at work creating serious lock-in and consumer problems. At least in this case, due to the publicity from Consumerist, Sony agreed to reimburse the woman, but you shouldn't have to get a major publication to tell your story first to get that kind of resolution.

Filed Under: drm, ebooks, ereaders
Companies: sony

Reader Comments

Subscribe: RSS

View by: Time | Thread

  1. icon
    The Anti-Mike (profile), 2 Jan 2010 @ 9:55pm

    Re: Re: Re: Re: Re: Re: Caught you Mike!

    He isn't committing a war crime, he is just attempting to take a nasty slight at the idea of DRM and turn it into a "fact" where as it is just an opinion (and one with plenty of holes in it).

    By linking back to other posts, and linking them as it they were fact rather than opinion, he creates the impression of fact. When he links to this story, he will say something like "we have shown where people are forced to pay DRM tax", completing the cycle that turns opinion (and a catchy scare term) into "techduh fact #317".

    You have to go back and look over techdirt for the last couple of years to see how this is done, it is impressive. Heck, Mike's public presentations are predicated on it. The fast slide technique basically is similar in nature, toss so much stuff out there so fast, that nobody has any way to check it or argue with it. Slowed down without the flashy slides, there is much that is speculative, especially around the foundations of the ideas.

Add Your Comment

Have a Techdirt Account? Sign in now. Want one? Register here

Subscribe to the Techdirt Daily newsletter

Comment Options:

  • Use markdown. Use plain text.
  • Remember name/email/url (set a cookie)

Follow Techdirt
Techdirt Gear
Shop Now: Copying Is Not Theft
Report this ad  |  Hide Techdirt ads
Essential Reading
Techdirt Deals
Report this ad  |  Hide Techdirt ads
Techdirt Insider Chat
Report this ad  |  Hide Techdirt ads
Recent Stories
Report this ad  |  Hide Techdirt ads


Email This

This feature is only available to registered users. Register or sign in to use it.