The Value Of Free As Analyzed By The Pizza Industry
from the is-there-a-pizzster? dept
A few weeks back, reader Josh sent in this analysis from someone in the pizza industry about why "free" makes a lot of sense as a piece of a larger marketing strategy. What struck me is how similar the discussion is to the discussions we have here. There are people who complain that giving away free food "devalues" the food. You have people complaining that the "cost" of free food is too high. But, in the end, the guy makes a good case for why free is a great system, for bringing in new customers, who can turn into loyal paying customers:
Many times I hear, "Giving away free food diminishes the value of my brand." My response is usually laughter, followed by a question: "Are you kidding me?" The goal with free food is to drive qualified prospective customers into your establishment to try your food, service and experience.Of course, the economics with food is quite a bit different than with content. With food, each "free sample" has a direct cost in that the same items cannot be sold. With content, the argument in favor of using "free" is even stronger, because you are just giving away copies -- and each copy is free to make and distribute, even if the original copy cost money.