Dear Newspapers: Time To Focus On Enabling The Community; Not Limiting It
from the try-this-again dept
For example, this rather depressing discussion of research presented at the Future of Journalism conference concerning participatory media suggests that many in the newspaper business view the whole "participation" thing as a pain to be dealt with. Very few look for ways to better enable the community -- most seem focused on how to prevent the community from doing something bad, or looking for other ways to somehow limit the community.
And then you have situations like this:
Finding newsworthy material in contributions from the public is a challenge. In his study about Dutch newspapers and UGC presented at the conference, Piet Bakker found that there was little news contained in comments on stories.They're viewing the entire thing backwards. First, they're complaining that there's "little news contained in comments." But who said there was supposed to be? It's the basic difference between reporting and a discussion. But the newspaper folks are so focused on having to be "reporters" that they're missing the fact their community wants to have a discussion around the news. Instead, it's seen as a bad thing that it's "not news." Furthermore, rather than being seen as a way to enable the community, comments are reduced to a way to attract more visitors. If you're just looking to attract more visitors, there are all sorts of things you can do. If you want to enable the community, it takes a different mindset.
From the point of view of the traditional journalist, the amount of news in comments was minimal. Instead, comments were seen as a way to attract more visitors and increase loyalty, but these benefits were counterbalanced by problems with abusive comments, a lack of contributions, and the cost of moderation.
Of course, not every newspaper person thinks that way. Techdirt reader Shane Richmond, who is the head of technology for the Telegraph, has written up a report for the Nieman Foundation, discussing the various ways that paper is looking to enable the community. As you read through it, it's not about page views or having the community submit stuff for journalists to do the real work on, it's actually all about enabling the community: enabling them to have a voice, enabling them to connect with one another and even enabling them to have an audience. As Richmond notes, there's still a lot more to do, but it looks like the Telegraph is approaching this with the right mindset. It would be great to see more newspapers follow the same path.