(Mis)Uses of Technology

by Mike Masnick


Filed Under:
metered broadband, tools

Companies:
cogeco



If You're Going To Meter Broadband, Shouldn't You At Least Make Sure The Meters Work?

from the it's-the-little-things dept

One of the things that's left out of the discussion about all these attempts to move to "metered billing" for broadband is the massive overhead increases it will put on broadband providers. In the past, with straight flat-rate plans, there wasn't much to monitor or adjust by the company (and fewer customer disputes over how much was used). But, as soon as you add in the meters, all that goes out the window -- and I'd bet the expense greatly outweighs any supposed "benefit" to the cable company.

Take, for example, Canadian cable provider Cogeco, who apparently has started offering metered billing, but whose "meters" apparently don't work. Customers are reporting very inaccurate readings on the tool provided by Cogeco for customers to watch their own bandwidth, and they're receiving usage emails from the company that don't match up with what the online tool says at all. So, now Cogeco's going to have a bunch of folks complaining, and will need to spend more time fixing its meter tool. Good decision, huh?

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  1. icon
    R. Miles (profile), 26 Jun 2009 @ 5:52am

    Metering blows chunks.

    As a developer, I'd be screwed with metered billing as many of my applications "phone home" to verify the authenticity, checking for updates, and any other behind the scenes internet connecting going on.

    I'm certainly not going to pay for an expensive plan just because Norton, Windows, or Adobe want to download megs of files for update packages.

    And I, for one, will challenge these plans based on my situation. No reason why anyone should have to worry about "low cost" plans only to find out they went over due to updates.

    Vista's SP2 was 350MB alone!

    BrightHouse, I triple dog dare you to install metered pricing on my broadband.

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