Amazon Kindle DRM Strikes Again: You Don't Really Own Your eBooks
from the know-what-you're-buying dept
While the "updated" version isn't as bad as the original, it's still pretty bad. These are secret limitations on what people bought that were not clearly laid out at all -- and, in fact, which seem to contradict what customers have been told about the ability to do multiple downloads of a purchased book. Furthermore, the fact that you would need multiple customer service reps -- many of whom provided the wrong info -- to try to figure out why you can't access a book you purchased legally means you've got a problem. Every time you think that content providers have learned that DRM is a bad thing that does nothing but harm customer value, it crops up again, with someone believing that it actually has some sort of benefit.