by Mike Masnick
Fri, Apr 3rd 2009 12:41am
I've noticed something recently: I rarely listen to voicemails anymore. If I know who called, I can simply call them back, or get in touch with them through other means. The whole process of calling in to my phone and actually listening to the voicemail is quite a pain -- and I've actually found myself annoyed when I felt the need to actually listen to voicemail. Apparently, I'm not alone. The NY Times is noting that many people are tiring of voicemail, noting that other options are a lot more efficient and effective for leaving messages for people. And it's not just anecdotal. The NY Times report above quotes a study that found over 30% of voicemails "linger unheard for three days or longer." Of course, some of that annoyance may be the user interface for traditional voicemail -- dialing in, listening to each message, remembering which button to press to delete... Newer visual voicemail solutions, like those found on the iPhone, may alleviate some of the pain. In fact, in a separate study that basically states the obvious, most people preferred visual voicemail over traditional voicemail.
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