Pissing Off Users By Changing Terms Of Service Along The Way
from the big-changes dept
Now, obviously, Kodak is doing this to try to increase its revenue and get those who don't bring in much money off the site. Kodak certainly has every right to try to come up with a better business model. But, in changing the terms of what people had already agreed to, and in doing so, threatening to delete their photos and "treasured memories," it seems that Kodak is absolutely killing any level of trust people might have had with the site. There are tons of competitors out there (many of which do still include free options). Kodak may not mind the free users going elsewhere, but breaking that bond seems like a massively dangerous idea. Those "free" customers still can generate some revenue -- but they won't at all if you piss them off by suddenly charging them for what was previously free or deleting their photos.