Valve Exec: Pirates Are Just Underserved Customers

from the and-then-you-see-the-opportunities dept

We've had a ton of people submitting this, so figured a quick writeup is in order. Jason Holtman, the director of business development and legal affairs for Valve, was speaking a video game conference, when he noted: "Pirates are underserved customers." This is a point that plenty of folks have been making for a while, but having an exec at a company like Valve make it is important. But, even more important was his next sentence:
"When you think about it that way, you think, 'Oh my gosh, I can do some interesting things and make some interesting money off of it.'"
This past weekend at the MidemNet conference (on which I'll be writing much more), I heard a few music industry folks say something at least somewhat similar to the first part of the comment: talking about how they had to learn to bring "pirates" back into being legitimate customers. But, then they missed that second part. As one attendee said, the music industry execs kept freaking out about how much money they will lose, while ignoring how much money there is to be made.
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Filed Under: jason holtman, pirates, underserved customers
Companies: valve


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  1. identicon
    Chris, 9 Jun 2009 @ 8:33am

    Re: Pirates are underserved customers.

    I have not once on any of my many steam games had any problems.

    On the games I've bought physical copies of-> problems with finding my CD-Key after a year of owning it, starforce making my CD-Drive almost burn out, Driver issues with securom...

    Steam makes things easy, and I trust that the threat of a massive lawsuit will encourage valve to release no-steam patches for all of my games if they ever give up on steam.

    The last game CD I purchased for my PC - The orange box.(Steam Version)

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