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Microsoft Sues DHL Over Trainload Of Dropped Xboxes

from the big-or-small,-they'll-break-them-all dept

Over the years, I've certainly had my fair share of bad experiences with both UPS and FedEx, but for me, personally, no delivery company has been worse on a regular basis than DHL. Almost every time I've had to deal with the company the experience has been somewhere between bad and ridiculous -- and I've heard similar stories from friends as well, from undelivered packages, to crushed packages -- even to a story of a phone shipped via DHL that arrived with the box torn open and the phone missing. It appears that we individuals aren't alone in our annoyances with DHL. Microsoft is now suing the company for how it dealt with a shipment of Xboxes that were on a train that derailed. Consider this a scaled up version of the old "crushed box" delivery that you or I might be used to. Apparently, the train had six containers full of Xboxes that were damaged -- with DHL refusing to pay for the damages or missing Xboxes that didn't make the rest of the journey.

Filed Under: delivery, lawsuits, xbox
Companies: dhl, microsoft


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  1. identicon
    DS, 14 Oct 2008 @ 3:06pm

    Re: Re: Re: Re: Re: A small lession on liability...

    Where does profit margin vs risk get involved? Easy, you don't break things that you ship. You get profit. That, and the rating of goods also takes in accout the general value of the goods, as I had already stated.

    No, I had NOTHING to do with insurance, I did the dirty work for my clients to get money from carriers that they were owed.

    International shipping is yet a whole other game. As I had stated. You've probally at least heard of CZAR.

    As Microsoft's lawsuit is invoking the Interstate Commerce Act, I would think that Internatonal shipping standards to not apply.

    As per the FedEx Website (because DHL's stinks, and only list terms for small parcel, which is a different situation again): "What documentation is needed to file a FedEx Freight claim?
    A FedEx Freight claim must be presented with a statement describing the goods lost or damaged and how the amount of the claim was determined. This statement should be supported with a copy of the bill of lading or FedEx freight bill, a copy of an inspection report if one was performed, and a copy of the vendor's original invoice or other document to establish the value of the goods."

    In this case 'Original Invoice' is how much the consignee paid for the goods. That's how interstate shipping works.

    And again, as Microsoft is invoking interstate shipping laws, unless this is an incorrect application of interstate shipping laws, the value that they should be reimbursed is the full sold price of the goods.

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