Microsoft Sues DHL Over Trainload Of Dropped Xboxes

from the big-or-small,-they'll-break-them-all dept

Over the years, I've certainly had my fair share of bad experiences with both UPS and FedEx, but for me, personally, no delivery company has been worse on a regular basis than DHL. Almost every time I've had to deal with the company the experience has been somewhere between bad and ridiculous -- and I've heard similar stories from friends as well, from undelivered packages, to crushed packages -- even to a story of a phone shipped via DHL that arrived with the box torn open and the phone missing. It appears that we individuals aren't alone in our annoyances with DHL. Microsoft is now suing the company for how it dealt with a shipment of Xboxes that were on a train that derailed. Consider this a scaled up version of the old "crushed box" delivery that you or I might be used to. Apparently, the train had six containers full of Xboxes that were damaged -- with DHL refusing to pay for the damages or missing Xboxes that didn't make the rest of the journey.

Filed Under: delivery, lawsuits, xbox
Companies: dhl, microsoft


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  1. identicon
    B, 14 Oct 2008 @ 1:57pm

    Re: Re: Re: Re: A small lession on liability...

    Did a quick bit of homework here and some google work. Basically... we can't really know the answer to this without more information.

    It really depends on the terms of the agreement and the bill of lading.

    Take a peek at this site (simplest I could find) -> http://www.exhibitoronline.com/exhibitormagazine/article.asp?ID=522

    Basically if Microsoft paid an extra fee to the carrier and declared the shipment's value, then DHL could be held accountable for the cost (as you said).

    If they did not pay the extra fee or did not declare the value, then DHL would be responsible for some set amount per pound that would be significantly lower than the actual value.

    This is more or less what I was eluding to when I said "Liability for cargo is surprisingly low and usually done by the container regardless of content." Should have said weight, but 50 cents per pound is about 5 bucks an xbox... a bit lower than their value, I'd say ;)

    At any rate, this stuff is ridiculously complicated. Thanks for the discussion though, made my brain bend a bit today ;)

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