Microsoft Sues DHL Over Trainload Of Dropped Xboxes

from the big-or-small,-they'll-break-them-all dept

Over the years, I've certainly had my fair share of bad experiences with both UPS and FedEx, but for me, personally, no delivery company has been worse on a regular basis than DHL. Almost every time I've had to deal with the company the experience has been somewhere between bad and ridiculous -- and I've heard similar stories from friends as well, from undelivered packages, to crushed packages -- even to a story of a phone shipped via DHL that arrived with the box torn open and the phone missing. It appears that we individuals aren't alone in our annoyances with DHL. Microsoft is now suing the company for how it dealt with a shipment of Xboxes that were on a train that derailed. Consider this a scaled up version of the old "crushed box" delivery that you or I might be used to. Apparently, the train had six containers full of Xboxes that were damaged -- with DHL refusing to pay for the damages or missing Xboxes that didn't make the rest of the journey.

Filed Under: delivery, lawsuits, xbox
Companies: dhl, microsoft


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  1. identicon
    B, 14 Oct 2008 @ 1:20pm

    Re: Re: Re: Re: A small lession on liability...

    I work for a company that handles the logistics of moving big freight containers. Mainly the big container ships (lots of Asia/US trade). So 40', 20' containers, etc. We handle smaller stuff too, but our bread and butter is ocean trade.

    And actually you said it yourself... you worked in freight claims. That sounds like insurance to me. Think about it real quick though. If you as a ship from party were guaranteed delivery or the money for the lost goods... why would there even BE freight insurance? I mean, you acknowledge that freight insurance exists, right? If the logistics provider or shipper were held accountable for the value of the manufactured goods, why would these insurance companies even exist? In this case Microsoft could just rely on liability.

    You worked on the transportation business, right? So you've probably at least heard of Incoterms: http://en.wikipedia.org/wiki/Incoterm

    CIF and CIP both designate who's responsible for paying freight insurance. Why would these designations exist if liability covered the loss?

    Also you've responded twice but with nothing to say against the point I made in the first paragraph and restated in my response about profit margin vs risk.

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