Microsoft Sues DHL Over Trainload Of Dropped Xboxes

from the big-or-small,-they'll-break-them-all dept

Over the years, I've certainly had my fair share of bad experiences with both UPS and FedEx, but for me, personally, no delivery company has been worse on a regular basis than DHL. Almost every time I've had to deal with the company the experience has been somewhere between bad and ridiculous -- and I've heard similar stories from friends as well, from undelivered packages, to crushed packages -- even to a story of a phone shipped via DHL that arrived with the box torn open and the phone missing. It appears that we individuals aren't alone in our annoyances with DHL. Microsoft is now suing the company for how it dealt with a shipment of Xboxes that were on a train that derailed. Consider this a scaled up version of the old "crushed box" delivery that you or I might be used to. Apparently, the train had six containers full of Xboxes that were damaged -- with DHL refusing to pay for the damages or missing Xboxes that didn't make the rest of the journey.

Filed Under: delivery, lawsuits, xbox
Companies: dhl, microsoft

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  1. identicon
    Anonymous Coward, 14 Oct 2008 @ 12:48pm


    We use FedEx for overnight deliveries all over the US. I've been with the company since January and ship several things a day. I've never had any issue with FedEx.

    UPS, my overnight things I paid to be shipped overnight tend to be delivered in 2-3 days. But they show up (I've worked local sort here for them, I know they're understaffed and underequpped in my area).

    DHL... We use them strictly for Ground shipments and only because they were the cheapest. Everything we send ground in the NW arrives the next day, even boonville locations.

    DHL is the bane of domestic shipping and overnight commercial shipping though. Dell uses them for all their shipping because they have an airstrip right by their warehouse. We consistently have packages arrive late that were supposed to be Next Business Day.

    Needless to say we spend a lot of time pointing at our SLA.

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