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Microsoft Sues DHL Over Trainload Of Dropped Xboxes

from the big-or-small,-they'll-break-them-all dept

Over the years, I've certainly had my fair share of bad experiences with both UPS and FedEx, but for me, personally, no delivery company has been worse on a regular basis than DHL. Almost every time I've had to deal with the company the experience has been somewhere between bad and ridiculous -- and I've heard similar stories from friends as well, from undelivered packages, to crushed packages -- even to a story of a phone shipped via DHL that arrived with the box torn open and the phone missing. It appears that we individuals aren't alone in our annoyances with DHL. Microsoft is now suing the company for how it dealt with a shipment of Xboxes that were on a train that derailed. Consider this a scaled up version of the old "crushed box" delivery that you or I might be used to. Apparently, the train had six containers full of Xboxes that were damaged -- with DHL refusing to pay for the damages or missing Xboxes that didn't make the rest of the journey.

Filed Under: delivery, lawsuits, xbox
Companies: dhl, microsoft


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  1. identicon
    Boost, 14 Oct 2008 @ 12:16pm

    Re: A small lession on liability...

    WTF?!?! Really?! Do you really, honestly, think you shouldn't be held responsible for damage to someone elses goods while those goods were in your care? That's just like an airline telling you they're not going back the full replacement value of your luggage while it was in their trust. It's completely rediculous what this world has come to that you have to buy your own insurance for a product that you're entrusting to someone else because they are, indeed, untrustworthy.

    If I owned a company there would be no way I would let word get out that I wasn't completely trustworthy in my services. If someone gave me a package to deliver for them, you could bet your lifesavings that I would take complete responsibility for that package's contents.

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