Microsoft Sues DHL Over Trainload Of Dropped Xboxes

from the big-or-small,-they'll-break-them-all dept

Over the years, I've certainly had my fair share of bad experiences with both UPS and FedEx, but for me, personally, no delivery company has been worse on a regular basis than DHL. Almost every time I've had to deal with the company the experience has been somewhere between bad and ridiculous -- and I've heard similar stories from friends as well, from undelivered packages, to crushed packages -- even to a story of a phone shipped via DHL that arrived with the box torn open and the phone missing. It appears that we individuals aren't alone in our annoyances with DHL. Microsoft is now suing the company for how it dealt with a shipment of Xboxes that were on a train that derailed. Consider this a scaled up version of the old "crushed box" delivery that you or I might be used to. Apparently, the train had six containers full of Xboxes that were damaged -- with DHL refusing to pay for the damages or missing Xboxes that didn't make the rest of the journey.

Filed Under: delivery, lawsuits, xbox
Companies: dhl, microsoft


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  1. identicon
    DS, 14 Oct 2008 @ 12:14pm

    Re: Re: Re: A small lession on liability...

    Sorry, you're still wrong. And now wrong on new items. Is the shipper you work for a small parcel carrier? Because if so, that's a different set of rules. If not, I'm guessing that you work for a small shipping company. Because that's the line that they try to use all the time, to try to pull one over on someone who does not know any better. I worked in freight claims, and it was my job to get money for the companies that the carriers damaged. The value of the goods at the time of shipment is what the items sold for. If Microsoft sold the X-Boxes for say, on average, $250 each, that's the value of the items that was damaged. Now if Walmart then sold them for $300, of course Microsoft cannot recover that amount, because that's not the value of the goods at the time of shipping. That being said, the cost of shipping overland is very much influenced by the type of goods. It's not just weight/volume (density), but the value of that type of goods. That's all taken into account when setting up the classification of the goods. Although Plasma TV's, may not have a very light density, the value of electronics is much higher than say, tables of the same density. So they have a different classification, and a different rate. Of course, this is all hashed out during contract negotiations, so it's not always that the goods are shipping under the the correct rate, but an agreed upon rate.

    Please stop me before I keep going on. It's giving me nightmares. Transportation is a terrible field to be in. It's all about the pennies.

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