Microsoft Sues DHL Over Trainload Of Dropped Xboxes

from the big-or-small,-they'll-break-them-all dept

Over the years, I've certainly had my fair share of bad experiences with both UPS and FedEx, but for me, personally, no delivery company has been worse on a regular basis than DHL. Almost every time I've had to deal with the company the experience has been somewhere between bad and ridiculous -- and I've heard similar stories from friends as well, from undelivered packages, to crushed packages -- even to a story of a phone shipped via DHL that arrived with the box torn open and the phone missing. It appears that we individuals aren't alone in our annoyances with DHL. Microsoft is now suing the company for how it dealt with a shipment of Xboxes that were on a train that derailed. Consider this a scaled up version of the old "crushed box" delivery that you or I might be used to. Apparently, the train had six containers full of Xboxes that were damaged -- with DHL refusing to pay for the damages or missing Xboxes that didn't make the rest of the journey.

Filed Under: delivery, lawsuits, xbox
Companies: dhl, microsoft


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  1. identicon
    ehrichweiss, 14 Oct 2008 @ 12:03pm

    Re:

    Yeah, I have typically had horrible experiences with DHL but there was one time that I got such excellent service that has NEVER been matched since BY ANYONE.

    I had to return a laptop for a warranty repair and for whatever reason the company insisted on DHL. I called them to tell them my package was ready but that I was heading out in 15 minutes so they'd have to schedule it for a few hours later that day. TWO minutes later I hear a ring at the door. It's the DHL guy; he was in the area and somehow they had efficiently gotten the info to him and he busted his ass to come pick it up rather than waste time coming to pick it up later in the day.

    Like I said, that has never been beaten and I don't know how they pulled it off but it was a very real experience.

    Again, most of my experiences with them are horrible so this is not just someone shilling for the company....

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