Microsoft Sues DHL Over Trainload Of Dropped Xboxes

from the big-or-small,-they'll-break-them-all dept

Over the years, I've certainly had my fair share of bad experiences with both UPS and FedEx, but for me, personally, no delivery company has been worse on a regular basis than DHL. Almost every time I've had to deal with the company the experience has been somewhere between bad and ridiculous -- and I've heard similar stories from friends as well, from undelivered packages, to crushed packages -- even to a story of a phone shipped via DHL that arrived with the box torn open and the phone missing. It appears that we individuals aren't alone in our annoyances with DHL. Microsoft is now suing the company for how it dealt with a shipment of Xboxes that were on a train that derailed. Consider this a scaled up version of the old "crushed box" delivery that you or I might be used to. Apparently, the train had six containers full of Xboxes that were damaged -- with DHL refusing to pay for the damages or missing Xboxes that didn't make the rest of the journey.

Filed Under: delivery, lawsuits, xbox
Companies: dhl, microsoft

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  1. identicon
    Anonymous Coward #42, 14 Oct 2008 @ 11:09am

    Re: It must just depend on where you live.

    Funny how that works. My experience is the exact opposite. Stuff shipped via Fedex here always comes on time, if not early, and in one piece. I guess technically the DHL stuff we get is intact (most of the time) but our delivery guy is a jerk, and often doesn't deliver "overnight" packages until late afternoon the next day, which doesn't help much when we're waiting for critical computer parts and such (oh, so now they have "priority overnight" and now we get the shaft? nice).

    As for UPS, we constantly receive boxes with corners crunched, big holes punched in the sides, and some boxes I could have sworn had been routed through the war zone in Iraq first, they were so beat up. If not for the packing materials inside, the goods would be toast. At least the delivery guys are great.

    I guess it all depends on the kind of characters they have running things, not necessarily a reflection on the company in general.

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