Microsoft Sues DHL Over Trainload Of Dropped Xboxes

from the big-or-small,-they'll-break-them-all dept

Over the years, I've certainly had my fair share of bad experiences with both UPS and FedEx, but for me, personally, no delivery company has been worse on a regular basis than DHL. Almost every time I've had to deal with the company the experience has been somewhere between bad and ridiculous -- and I've heard similar stories from friends as well, from undelivered packages, to crushed packages -- even to a story of a phone shipped via DHL that arrived with the box torn open and the phone missing. It appears that we individuals aren't alone in our annoyances with DHL. Microsoft is now suing the company for how it dealt with a shipment of Xboxes that were on a train that derailed. Consider this a scaled up version of the old "crushed box" delivery that you or I might be used to. Apparently, the train had six containers full of Xboxes that were damaged -- with DHL refusing to pay for the damages or missing Xboxes that didn't make the rest of the journey.

Filed Under: delivery, lawsuits, xbox
Companies: dhl, microsoft


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  1. identicon
    B, 14 Oct 2008 @ 10:33am

    Re: Re: A small lession on liability...

    I work in the shipping industry, yes... but I don't really have a stake in this matter (don't work for or compete with DHL). You missed my point though. A shipper cannot be held liable for the value of the cargo (at manufacturing costs or sale price) for the reasons I stated in the first paragraph.

    Believe me, I was as surprised by this as you are now when I was informed of how the industry works.

    In summary, if a shipper can be held liable for the full shipment value (manufactured or sale price), the profit margin would be overshadowed by the risk involved, and either a) the shipper would refuse to move expensive goods or b) shippers would up the price based on the value of their contents and make shipping such things cost prohibitive.

    Shipping costs are based on weight and/or volume... not the value of the thing you're moving. So as a shipper, you get the same amount of money for moving produce as expensive cars and plasma TVs (of similar weight and volume).

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