Microsoft Sues DHL Over Trainload Of Dropped Xboxes

from the big-or-small,-they'll-break-them-all dept

Over the years, I've certainly had my fair share of bad experiences with both UPS and FedEx, but for me, personally, no delivery company has been worse on a regular basis than DHL. Almost every time I've had to deal with the company the experience has been somewhere between bad and ridiculous -- and I've heard similar stories from friends as well, from undelivered packages, to crushed packages -- even to a story of a phone shipped via DHL that arrived with the box torn open and the phone missing. It appears that we individuals aren't alone in our annoyances with DHL. Microsoft is now suing the company for how it dealt with a shipment of Xboxes that were on a train that derailed. Consider this a scaled up version of the old "crushed box" delivery that you or I might be used to. Apparently, the train had six containers full of Xboxes that were damaged -- with DHL refusing to pay for the damages or missing Xboxes that didn't make the rest of the journey.

Filed Under: delivery, lawsuits, xbox
Companies: dhl, microsoft


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  1. identicon
    Anonymous Coward, 14 Oct 2008 @ 9:54am

    Re: It must just depend on where you live.

    I once worked for Eastbay, a branch of Footlocker, and I would say that generally you are right: it is a area by area thing. However, overall, FedEX has been reliable in deliver, but unreliable in support if something goes wrong, UPS has been decently reliable, but extremely out of their way helpful if something goes wrong, and DHL has had neither. Of all the companies I'd dealt with, DHL lost the most packages, and were the most unwilling to help when they did.

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