Microsoft Sues DHL Over Trainload Of Dropped Xboxes

from the big-or-small,-they'll-break-them-all dept

Over the years, I've certainly had my fair share of bad experiences with both UPS and FedEx, but for me, personally, no delivery company has been worse on a regular basis than DHL. Almost every time I've had to deal with the company the experience has been somewhere between bad and ridiculous -- and I've heard similar stories from friends as well, from undelivered packages, to crushed packages -- even to a story of a phone shipped via DHL that arrived with the box torn open and the phone missing. It appears that we individuals aren't alone in our annoyances with DHL. Microsoft is now suing the company for how it dealt with a shipment of Xboxes that were on a train that derailed. Consider this a scaled up version of the old "crushed box" delivery that you or I might be used to. Apparently, the train had six containers full of Xboxes that were damaged -- with DHL refusing to pay for the damages or missing Xboxes that didn't make the rest of the journey.

Filed Under: delivery, lawsuits, xbox
Companies: dhl, microsoft


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  1. identicon
    B, 14 Oct 2008 @ 9:01am

    Re: Re: A small lession on liability...

    It's not as difficult as you might think. If you have your car stolen, do you have to prove to the insurance company that you weren't in cahoots with the person who stole it?

    I'm not saying DHL is in the right here, nor am I defending their business. I'm simply pointing out that under the rules of limited liability, Microsoft can't sue them for nearly as much as you'd think.

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