Microsoft Sues DHL Over Trainload Of Dropped Xboxes

from the big-or-small,-they'll-break-them-all dept

Over the years, I've certainly had my fair share of bad experiences with both UPS and FedEx, but for me, personally, no delivery company has been worse on a regular basis than DHL. Almost every time I've had to deal with the company the experience has been somewhere between bad and ridiculous -- and I've heard similar stories from friends as well, from undelivered packages, to crushed packages -- even to a story of a phone shipped via DHL that arrived with the box torn open and the phone missing. It appears that we individuals aren't alone in our annoyances with DHL. Microsoft is now suing the company for how it dealt with a shipment of Xboxes that were on a train that derailed. Consider this a scaled up version of the old "crushed box" delivery that you or I might be used to. Apparently, the train had six containers full of Xboxes that were damaged -- with DHL refusing to pay for the damages or missing Xboxes that didn't make the rest of the journey.

Filed Under: delivery, lawsuits, xbox
Companies: dhl, microsoft

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  1. identicon
    Whatever, 14 Oct 2008 @ 8:18am

    It must just depend on where you live.

    DHL and UPS are consistently good in my area. DHL especially has gone out of their way to deliver packages, attempting signature-required deliveries when I'm home, changing delivery addresses to suit my schedule, etc. UPS is similar. Both companies have always been helpful with questions or locating packages.

    It's FedEX that I have issues with. Many packages arrive a day or so late, with some purposefully held an extra day or two at the depot because "You didn't pay for 2 day service, so we're holding your delivery". I've even had packages opened and rummaged through. I once had a package arrive looking as if FedEx had put it in a giant blender - the box all mangled and cut open. Not to mention that the local FedEx office is staffed by clueless, rude zombies.

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