Cox Lies To Customers; Says DMCA Requires Disconnects For File Sharing

from the that's-flat-out-false dept

While there's been a big push among the entertainment industry to get ISPs to adopt a "three strikes" policy that would have ISPs disconnect internet access to users accused of unauthorized file sharing, with them losing their account permanently after the third time. This is highly problematic for a variety of reasons, starting with the rather flimsy evidence that the entertainment industry relies on, combined with the idea that the accused are considered guilty with no process of appeal. Furthermore, there's no clear reason why an ISP should act as a copyright cop for the entertainment industry. In fact, many ISPs trashed such proposals, and told the entertainment industry where to shove them. More recently, the EU Parliament rejected such laws mandating three strikes policies, noting that they were clear violations of individuals' freedom.

One of the reasons that the entertainment industry had been focusing on Europe, Australia and Canada for such programs was that it seemed that US ISPs had made it clear that they would never adopt such a three strikes policy. Think again. Apparently cable giant, Cox, has quietly adopted a three strikes policy and is kicking users off the internet if they're accused of file sharing.

Even worse, the company is lying to customers about it, claiming that the DMCA requires them to do so:
Under the DMCA, we have the responsibility to temporarily disable your Internet access, until such time as you take the necessary steps to remove the infringing files and to prevent further distribution of copyrighted material.
This is a complete fabrication. The DMCA has no such requirement. What's really odd is that Cox had built up a reputation as being the customer friendly broadband ISP that took customer service very seriously. Yet, here they are, cutting users off, lying to them about why and relying on the entertainment industry's weak evidence to harm its customers. It's a shame. In the meantime, we'll extend an earlier challenge to Cox. Will it accept a three strikes policy of its own? If it cuts off users three times and the evidence is shown to be false, will it provide free internet access to that user?

Filed Under: disconnects, dmca, three strikes
Companies: cox


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  1. identicon
    DanC, 1 Oct 2008 @ 2:08pm

    Re: All ISPs should follow Cox's lead

    I think all torrent users should be kicked off every broadband provider's network.

    I think you should be kicked off the internet. See how much sense that makes?

    Do you think they are sharing home movies and their own songs. Nope, we all know what they are doing.

    Let's see...they're updating their games, downloading Linux distros, creative commons works, or any of the other perfectly legitimate uses for the technology. Simply because a technology can be (and is) used for illegal purposes is not a good enough reason to ban its use.

    it is called THEFT (you can label it copyright infringment if you want but it is stealing profits from companies and artists).

    We call it infringement because that's what it is. Also, you can't steal profits - you can't take something that was never received. And in some cases (certainly not all), infringement can actually lead to further sales for the content producer.

    Thanks for playing, come back when you have some idea what you're talking about.

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